Director of Shared Services

LHH is seeking a dynamic and experienced Shared Services Leader to oversee Accounts Receivable and Accounts Payable. This role is critical in ensuring the efficiency and effectiveness of the financial operations, maintaining strong internal controls, and supporting the company’s growth objectives. The ideal candidate will have a strong background in finance and accounting, exceptional leadership skills, and a proven track record in managing shared services functions.

Key Responsibilities:

Leadership and Management:

• Lead and manage the AP and AR teams to ensure high performance, professional development, and alignment with company goals.
• Develop and implement strategic plans to enhance the efficiency and effectiveness of shared services operations.
• Foster a collaborative and inclusive team environment, promoting continuous improvement and innovation.

Credit and Collections:

• Oversee the credit approval process, ensuring adherence to company policies and risk management principles.
• Monitor accounts receivable aging, manage the collections process, and implement strategies to minimize bad debt and improve cash flow.
• Build and maintain strong relationships with customers to facilitate timely payments and resolve disputes.

Accounts Payable:

• Manage the end-to-end AP process, ensuring timely and accurate processing of invoices and payments.
• Develop and enforce AP policies and procedures to maintain internal controls and compliance.
• Collaborate with procurement and other departments to optimize the purchase-to-pay process.

Billing:

• Supervise the billing team to ensure accurate and timely invoicing.
• Develop and implement billing policies and procedures to enhance accuracy and efficiency.
• Resolve billing issues and disputes in a timely and effective manner.

Process Improvement:

• Identify and implement process improvements and automation opportunities to enhance efficiency and reduce costs.
• Monitor and analyze key performance indicators (KPIs) to assess the performance of shared services functions.
• Ensure compliance with all relevant regulations and standards.

Financial Reporting and Analysis:

• Prepare and present regular reports on the performance of credit, collections, AP, and billing functions.
• Provide insights and recommendations to senior management based on financial analysis and performance metrics.
• Support budgeting and forecasting processes.

Stakeholder Management:

• Collaborate with internal and external stakeholders, including senior management, auditors, vendors, and customers.
• Serve as the primary point of contact for shared services issues and escalations.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; MBA or CPA preferred.
• Minimum of 7-10 years of experience in finance and accounting, with at least 5 years in a leadership role overseeing credit, collections, AP, and billing functions.
• Strong knowledge of financial regulations, internal controls, and best practices.
• Proven ability to lead, motivate, and develop high-performing teams.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Proficiency in financial software and ERP systems; experience with automation and process improvement tools is a plus.