Director of Services
Director of Services
Ryan Consulting Group, LLC
Charlotte Metro
See who Ryan Consulting Group, LLC has hired for this role
Job Description: Service Director
Location: Charlotte Metro
Reports to: Regional Director of Operations North America
Position Summary: Responsible for the growth and profitability of the service business segment. This role involves setting and executing strategies, managing the service organization, and ensuring customer satisfaction.
Key Responsibilities:
- Lead and manage a team of 15-20 service professionals.
- Recruit, retain, and develop high-performing individuals.
- Communicate financial results to management and accurately forecast future results.
- Develop and implement service-level agreements with customers, including pricing, terms, and performance metrics.
- Create and execute strategies to grow the service business and achieve financial targets.
- Ensure smooth transitions from project business units to aftermarket service.
- Evaluate and recommend improvements for CRM systems.
- Ensure field technicians follow established safety protocols.
- Monitor and manage the supply chain for spare parts.
Quality Control:
- Follow procedures and maintain customer orientation.
- Conduct quality control within the work domain.
- Ensure optimum customer satisfaction.
- Respect client and employer property.
- Communicate any unclear tasks to the responsible party.
Requirements:
- Bachelor’s Degree required.
- Minimum of 5 years managing a service organization.
- Strong understanding of corporate finance.
- Excellent interpersonal, coaching, written, and verbal communication skills.
- Solid organizational skills with attention to detail and multitasking abilities.
- Practical, adaptable, resourceful, and organized.
- Self-motivated and confident, with training capabilities.
- Outgoing personality with a focus on customer relationships.
- Proficient in MS Office (Word, Excel, Outlook).
- Ability to travel up to 20%.
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Seniority level
Director -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Robot Manufacturing
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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