Director of Service Delivery

Are you tenacious, pragmatic, with a keen sense of humor? You just might be an Idealist!

At Idealist Consulting, we empower idealists around the world. We help organizations grow impact through Salesforce implementation, marketing automation, and custom application development. As a proud B Corp since 2008, we're committed to using business as a force for good.

How You’ll Contribute:

Translate Company Vision and Goals into Client Services Department Objectives

• Establish departmental KPI’s, targets, objectives and key results
• Track and report on departmental progress towards goalsGuide new service development, iteration, and market introduction
• Support sales and marketing strategy development through service and product understanding
  
  
  

Bear Responsibility for Departmental Commitments and Outcomes

• Ensure project quality
• Oversee the selection and use of service delivery platforms and tools
• Oversee departmental knowledge management, documentation, and delivery norms
• Ensure partnership requirements are met and maintained
• Review project escalations and support resolution as required
• Advise on budget implications in all aspects of service delivery and team management
  
  
  

Lead service delivery teams and practice area development

• Foster healthy working relationships, identify employee strengths and weaknesses, and support staff development within the organization
• Define and guide hiring strategies and goals
  
  
  

Model, inspire, and drive inclusive and equitable company culture

• Embody Idealist Consulting’s values-aligned management philosophy
• Ensure that all contributors realize their influence on company vision, goals and success
• Nurture services team community to build team cohesion
• Manage performance concerns and realignment plans as needed
• Collaborate with HR on compliance
  
  
  

Your Background Includes:

• 8+ years experience working in the Salesforce for Nonprofits implementation services industry
• Understanding of current industry trends and products including Nonprofit Cloud, NPSP, Experience Cloud
• Industry-specific understanding of nonprofit technology needs and purchasing process
• Well honed leadership strategies for agile teamsExperience building cohesion and resilience across dispersed team
• Experience developing and delivering onboarding and training programs
• Ability to work collaboratively, triage and make decisions in a fast paced environment
• Operations oriented, metrics driven, ability to analyze and present data to a range of audiences
• Nonprofit Cloud Certification (preferred)
• Experience with International workforce a plus
  
  
  

What You Can Expect:

• Equitable total compensation package with base salary and monthly utilization awards
• Humane work weeks and a Hybrid Work Policy that allows you to work from wherever you are (as long as there’s an internet connection)
• Healthcare benefit package options that cater to all lifestyles
• Generous paid time off plans that grow over time
• Paid volunteer time to encourage community involvement and a service mindset
• 401k employer match and short term leave available with tenure
  
  
  

A Little More About Us: Idealist Consulting helps nonprofits and social impact organizations grow mission impact through technology. We’re committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes.

Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all. Read our Commitment to Diversity, Equity, and Inclusion on our Ethics page.