This role is responsible for leading the team to provide customers with support for warranties, contracts, maintenance, and onsite & remote technical support. Services support includes preparing proposals and price quotations for customer and subcontractor site services, defining, and managing support scope & customer expectations, scheduling, and services reporting. Primary Responsibilities
Leads a dynamic and global organization that provides world-class customer service and support by driving excellence in the following areas.
Drive and implement vision of a world-class global service organization.
Hire and develop high-performing staff members.
Drive process and systems improvements to support organizational goals.
Meet key performance metric including financial, staffing, service level, and system performance.
Develop service proposals, contracts, and agreements.
Manage service activities, including warranties, service contracts, and preventative and unscheduled maintenance for LGESVT onsite and remotely.
Provide customers with onsite maintenance and service, remote technical support.
Develop and manage processes to support product returns and provide technical support.
Analyze customer data and product returns to identify root cause and permanent corrective actions.
Provide customers with permanent corrective actions.
Provide feedback and lessons learned to design teams in the new product development process.
Develop site monitoring, service analytics, and service metrics.
Ability to travel domestically and internationally.
Education Experience
B.S Engineering with MS/MBA desired
Experience leading technical teams with direct customer interface and deliverables.
Demonstrated competency in managing complex projects with customer deliverables a plus.
Fundamental knowledge of electrical distribution systems, test and measurement equipment, knowledge of electrical code, and knowledge of electrical principles
Company Description
BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.
BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Staffing and Recruiting
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