Director of Sales Operations

Manages and coaches the execution of sales operations plans and initiatives.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Directs implementation and training of sales systems, tools, and processes.
• Ensures communications are coordinated, support sales plan objectives and meet organizational expenditure requirements in conjunction with Vice President of Sales
• Routinely recommends sales strategies, tools, and systems for improvement based on team needs, changing markets, and growing challenges of the company.
• Recruits, coaches, and manages sales operations team members capable of conducting sales operations and service operations initiatives.
• Create and maintain a process for accountability with daily, weekly, monthly, quarterly goals.
• Maintain a high-level relationship with key customers while partnering with them to better understand industry-specific trends and landscapes.
• Develop tools to help the team exceed annual sales targets and goals.
• Help develop and manage compensation and career planning strategy for team members.
• Shape the sales culture and set a high example for all members of the sales organization.
• Effectively run weekly, monthly, and quarterly meetings with team members
• Efficiently delegate daily tasks so that time is free for coaching and employee development.
• Organize and prioritize a myriad of competing projects and needs from the sales team. Continue to reprioritize and implement as projects are completed.
• Implement vision that is cast by executive team and always have a high-level command and understanding of the projects necessary to move company toward that vision.
• Manage talent pool and play to the strengths of the team while efficiently dealing with underperformance.
• 1on1 coaching, use of company software for tracking and surveying methods outlined by leadership.
• Stay up to date on modern sales and training methods, tools, and processes from other industries and companies.
• Assist in high level sales conversations when needed.
• Create annual plans and forecasts for the sales operations department.
• All other duties and tasks as assigned.

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Helping to enter new part numbers into the system.
• Filling and sorting of key sales documents
• Organizing travel and trade show details

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift to fifteen (15) pounds.

COMPENTENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Ability to lead people and get results through others.
• Ability to plan and think ahead and plan over a 1–2-year time span.
• Ability to organize and manage multiple priorities.
• Able to change focus frequently and often while being detail oriented and well organized.
• Adapts and implements change and accepts change as is inevitable.
• Embraces change with innovation, courage, and resiliency.
• Sales and service systems development and deployment
• Problem analysis and problem resolution at both a strategic and functional level
• Technical skills in strategic planning and sales planning
• Employee training, coaching, and development
• Strong customer orientation
• Excellent interpersonal, written, and oral communication skills including presentation skills.
• Excellent listening and negotiating skills.
• High performance teams and a strong team player
• Commitment to company values
• Computer proficiency

EDUCATION & EXPERIENCE:

PREFERRED:

• Preferred: Bachelor’s Degree in Sales or business-related field
• Minimum 5 years’ experience in professional sales position or equivalent
• Strong knowledge of overhead door industry and products
• Knowledge of Salesforce CRM recommended.

ADDITIONAL INFORMATION:

• Travels as required based on business needs.

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, vacation, sick time and more.