Director of Revenue Operations

Reports To: SVP Revenue Operations and GTM Strategy

Location: Chicago, IL

Environment: Remote

Work Schedule

This position is full-time and remote Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose Of Your Work

As the Director of Revenue Operations working within Revenue Operations (one of our entities), you will be responsible for optimizing the effectiveness and efficiency of the revenue-generating processes within the organization. This individual will lead the development and execution of revenue operations strategies, ensuring alignment across sales, marketing, and customer success teams to drive sustainable growth. The ideal candidate will possess a blend of strategic thinking, data-driven decision-making, and operational expertise to enhance the company's revenue performance.

How You Make a Difference Everyday

• Design, implement, and regularly review sales strategies and process, including developing and managing the Sales Rules of Engagement (RoE) to maximize efficiency and productivity.
• Foster collaboration and alignment across departments, including sales, marketing, customer success, finance, and operations.
• Work with the Sales Leadership Teams and colleagues to enable accurate business planning, pipeline forecasting, and methodology adoption to track sales results with periodic metrics/KPI reporting and insights.
• Act as the Subject Matter Expert (SME) for our sales technology stack, ensuring flawless data management and utilization.
• Collaborate with the broader Go-To-Market (GTM) Operations team to establish and refine performance metrics, facilitating informed decision-making.
• Swiftly address and resolve operational challenges, suggesting improvements to systems and processes to fuel scalable growth.
• Work in tandem with the Sales Enablement team to identify and rectify knowledge and skill gaps, ensuring ongoing development and training.
• Document and disseminate operational best practices to elevate overall team performance.
  
  

You’ve Got This?

• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• Minimum of 3+ years of experience in revenue management, operations, or related roles, preferably in the technology or logistics industry.
• Proven track record of successfully leading revenue operations initiatives and driving measurable results.
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.
• Strategic thinker with the ability to balance short-term objectives with long-term goals.
• Proficiency in revenue management tools, CRM systems, and business intelligence platforms.
• A master multitasker, adept at managing multiple initiatives, from broad-scale projects to immediate operational demands.
• A dedicated team advocate, fostering a collaborative environment while steering both individual and collective achievements.
  
  

What We Offer

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more
  
  

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.