Director of Revenue Management

Position Overview

The Director of Revenue Management is responsible for the daily operations, systems, and sales in the Reservations Department. Works with the Sales Department to accurately forecast future business. Communicates with the Front Desk staff, Sales department and Reservation team concerning sales strategy and house status on a daily basis. Supervises reservation agents in correct quoting of rates, sales effectiveness and policies.

Desired

• Firsthand knowledge of LA market.
• Knowledge of following systems: Opera, SynXis, Duetto, Tableau, Ideas.
  

Key Responsibilities

• Lead the hotels’ analytical efforts as applied to room sales.
• Support the hotels’ yield efforts, via analysis and reporting that ensure that all segments and distribution channels are “mined” for revenue opportunities based on budget, forecast, pace and market demand.
• Develop and maintain an innovative, forward-thinking team attitude, driven towards improvement.
• Maximize the potential and ensure proactive and accurate maintenance and management of all systems: Duetto, SynXis, Opera, and BI.
• “Partner” with the Sales, Marketing, and Finance team, providing analysis, reporting and data collection for teams as needed.
• Provide analytical research documents and reports in support of the annual Rate and Budget processes as well as development of the Business Plan.
• Take lead in writing, communicating, and providing analytical research, documents, and reports to complete required Financial Reports to ownership and executive leadership.
• Identify and communicate demand periods (high and low) for which a strategic plan is needed; build the strategic plan in conjunction with Sales Team.
• Ensure that the necessary reports are maintained and systematically analyzed, containing market intelligence reports including but not limited to: Demand360, Hotelligence, STR, DaySTR, Pulse BI, Forecasts, etc.
• Lead Weekly Revenue Meetings, provide insight and recommendations in terms of pricing, availability, market demand and promotional opportunities for all segments and channels.
• Ensure hotel’s yield strategy is accurately implemented and with a sense of urgency in all distribution channels via Duetto, SynXis, Opera, etc. for all future dates.
• Create a strong, open minded revenue culture throughout entire hotel.
• Develop, grow, and mentor team members and junior managers in other disciplines outside of revenue department.
• Creates and manages a departmental budget.
• Collects and then provides multi-varied information about the competitive environment to a variety of internal customers.
• Interfaces with contacts and customers as required.
• Is an integral part of the leadership team, attends all scheduled meetings and contributes actively with proper preparation.
• Effectively communicates to hotel team members.
• Conducts a daily briefing with department team members on current key activities.
• Be an inspiration to all hotel staff to achieve luxury levels of performance.
• Interacts in a positive way with all team members to ensure a luxury guest experience.
• Must be an example of the Dream Hollywood Hotel Values, brand standards, and a champion of grooming and appearance guidelines.
  

Qualifications

• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values. Results oriented with an emphasis on both individual and team accountability.
• 5 years’ experience in Revenue Management, preferably minimum of 2 years as Director
• Technologically savvy, expert in Microsoft Excel, possessing the aptitude and desire to learn new technology.
• Analytical skills, as well as problem recognition and resolution skills.
• Excellent communication and organizational skills.
  

The Dream Hollywood Hotel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We prohibit discrimination and/or harassment of any type. All qualified candidates will receive consideration for employment without regard to race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identify, gender expression, age, pregnancy or related medical conditions, parental status, veteran and/or military status, physical or mental disability, genetic information or characteristics, domestic violence survivor status, marital status, arrest and conviction records or other characteristics prohibited by federal, state or local law.