Director of Retail Stores, West Coast

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

What We Believe In

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Who We Are Looking For

A Director of Retail Stores for our West Coast Region based in the West Coast (preferably Los Angles). The Director of Retail Stores is a key leadership role within the retail management team and reporting to the VP of Retail. He/she is responsible for leading the retail stores in delivering exceptional results and providing the highest standard of Valentino client service and engagement, always striving for excellence. The Director of Retail Stores is responsible for defining and executing strategic action plans to ensure a strong control and deliverables of KPI's, product strategies, and client retention activities. He/she drives results through his/her team by holding Store Manager/ Store Directors accountable for CRM, client development, and overall business performance.

Key Responsibilities:

Store & Network Development:

• Drive and maximize sales performance to consistently achieve the overall sales target objectives while ensuring operational integrity and monthly profitably plans.
• Drive the implementation of company strategies by coaching, motivating, and supporting the store management teams; ensuring there is strong adoption of and understanding of company strategies.
• Conduct store visits on a consistent basis and evaluate stores in the following key areas - management of team, motivation of team, merchandise, brand knowledge, product knowledge, storytelling, selling strategies, client journeys, competitive knowledge, KPIs, FOH/BOH standards, operational processes, store and staff productivity, business strategy and business tools; Develop store and process enhancements as needed.
• Follow very closely all KPI’s as regard to productivity, Client KPIs, cost control and inventory control (shrinkage) and develop measurable action plans to optimize growth.
  
  

Strategic and Business Planning :

• Analyze sales and the different levers in driving business to identify trends and opportunities and develop strategic action plans.
• Understand and analyze the competitors, local economies, market trends and general conditions that will affect the business over the short and long term and to detect and propose potential new projects for the company.
• Partner with regional operation to ensure store teams are trained and equipped to support omnichannel services and provide an exceptional customer experience.
• Demonstrate effective managerial competencies: team building, collaboration, lead change initiatives.
• Periodic comprehensive reporting to management with strategic content.
• Support the creation of the budget and forecast sales and expense plan by store through close collaboration with Stores Managers, Finance, Business Planning, Merchandising, CRM, Comm’s.
• Promote brand awareness at the local levels, establish market/store presence, and capture competitive market share; establish a baseline and benchmarks by market for optimal growth.
• Effectively develop and support in executing the strategies essential to peer groups objectives: VM, merchandising, buying, CRM, wholesale, finance, HRBP; form a strong partnership with HQ counterparts that is proactive in supporting the development and execution of retail strategies.
• Together with Store Management prepare business plans to develop and grow all markets. In key markets, business plans should be focused on actions to develop the overall business in major metropolitan areas rather than looking at individual store location.
  
  

CRM & Sales Performance :

• Lead the VIC development strategy and be the Brand Ambassador in establishing relations and networking within the HNWI communities.
• Lead partnership with CRM and retail marketing department to optimize deliverables of shared goals.
• Closely monitor and analyze sales performance in all stores. Ensure that all employees are assigned sales and productivity goals and that they receive training and coaching to reach these goals.
• Ensure that stores are on track with established CRM rollouts.
• Guide the managers towards ROI through achieving targets in CRM actions as well as the tier-growth strategies.
• Ensure store teams are executing their established CRM plans.
• Support the stores and establish accountability while ensuring that the CRM tier plan and Clienteling activity plan achieve the target results.
• Monitor by door the key Clienteling metrics and ensure that stores are achieving desired benchmarks.
• Ensure that Store managers proactively manage the clientelling function.
• Ensure Stores’ compliance to the Quality Customer Service Standards and the selling ceremony to ensure the delivery of superior customer service in all stores in the region.
• Partner closely with the Merchandising and Supply
  
  

Performance and Talent Management :

• Continuously monitor store management teams and provide constructive feedback, as needed.
• Partner with VP of Retail and HRBP for SM leadership development, including mentoring and coaching for potential future leaders within the organization.
• Partner with Human Resource Manager on complex employee relations issues and escalate, as needed.
• Oversee the annual performance review process and salary planning process for respective stores and corporate teams.
• Identify and create action plans and build development plans for all direct reports and approve of that of all retail employees.
• Attract, recruit, and retain a high performing team; Build a talent pipeline through networking and competitive shopping.
• Ensure a consistent and branded onboarding experience for new hires.
  
  

Key Requirements :

• Experience of at least 6 years in store management, with multi-store experience a plus.
• A track record in developing and achieving clienteling activity both in store and outside stores.
• Operates with a high degree of ethics and integrity.
• Strong business acumen, highly analytical, able to present and drive one idea.
• Experience in collaborating with multiple teams - Human Resources, Store Operations, Loss Prevention, Merchandising, Visual Merchandising, Wholesale, CRM, Legal department, etc.
• Great verbal and written communication skills; excellent presentation skills.
• Very proficient in Excel and PowerPoint.
• Strategic and focused on the end results.
• Decisive and collaborates with a team to develop strategies.
• Flexible, adaptable, reliable and able to work well under pressure.
• Extremely well organized and structured - excellent project management skills.
• Able to quickly assess and anticipate needs and provide highest quality of service
• Travel up to 50%
  
  

Compensation:

$185,000-$210,000) base plus a yearly bonus. ( base salary is determine by years of experience and subject to change)

How We Are

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.