Director of Retail Operations

THE POSITION

Imagine yourself partnering with the General Manager to lead a team and inspire guests to create memorable experiences…Now imagine yourself in a rewarding Store Operations Director role at our Georgia AquariumGift Shops!

As Store Operations Director (Full-time Hourly), you will lead a specific store in partnership with the General Manager (GM) and build and retain a high-performing and diverse workforce of Sales Leads and team members. In collaboration with the GM, you will also be responsible for communicating, inspiring, and leading our vision and strategy to the store team and partner’s management team. Also, in partnership with the GM, you will lead the store team to meet EBITDA goals, sales goals, per caps, and all Operating and People objectives through execution, coaching, and accountability. In addition, in partnership with the GM, you will be responsible for hiring, training, guest service, and operational excellence. You will demonstrate a mastery of the register system and be authorized to handle special transactions, including returns and price overrides. You will also be responsible for maintaining good relations with your respective partner and building a web of relationships throughout the partnership.

Key Responsibilities:

• Retail store management
• Ensure that the highest level of guest service is provided
• Focus on hiring and developing a team that aligns with our company’s core values.
• Identifies, develops, and leverages existing talent to meet both short-term and long-term business objectives
• Training and development of our training programs focused on operational excellence, product knowledge, and guest service
• Resolve HR/guest service issues in partnership with Store Leadership and HR
• Build strong relationships with team members to align and support the execution of store-specific business results
• Create a learning environment.
• Foster Partner and Store Support Center team member relationships to support business initiatives and growth
• Achieve store’s sales, per cap, and EBITDA budget
• Achieve the store’s payroll rate, inventory goal, and expense targets
• Consistently looks for methods to reduce expenses for maximum sales productivity
• Collaborate with Store Leadership to identify trends, resolve issues, and drive store strategies to meet shrink goals
• Responsible for cash wrap functions and assisting Lead Cashier and Service Representatives with returns, price overrides, and special transactions
• Effectively utilize reports to analyze business trends and opportunities to make effective business decisions
• Executes short and long-term business goals in partnership with Store Leadership
• Responds and reacts to all communication in a timely manner

Required Skills / Qualifications:

• 5+ years of retail management experience required
• Strong retail sales background, strong merchandising abilities, an entrepreneurial spirit, great interpersonal skills, and love to sell
• Ability to show dynamic leadership, hire and train staff, and motivate staff to promote maximum performance
• Ability to understand and follow all guest service programs
• Proven ability to create a positive work environment
• Must have open availability for a flexible work schedule that meets the needs of the business, including evenings, holidays, and weekend shifts

Physical Demands—The physical demands described here are representative of those that a team member must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the Store Operations Director is frequently required to stand, walk, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• The Store Operations Director must frequently lift and/or move up to 35 pounds.

BRING YOUR TALENT TO US

Apply today!

Event Network is an equal-opportunity employer.