Director of Quality

Fair Haven Community Health Care

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations.Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Fair Haven Community Health Care (FHCHC)

The Clinical Director of Quality represents an exciting opportunity at the intersection of clinical quality, team dynamics, and systems improvement. Fair Haven Community Health Care (FHCHC) has a robust quality improvement program that involves all clinical service lines and many non-clinical departments.

Job Purpose

Reporting to the Vice President of Clinical Affairs, the Clinical Director of Quality Improvement is responsible for coordinating and implementing quality initiatives to continuously improve all aspects of health care delivery. This includes communication and monitoring of initiatives as well as promoting culture changes that support an environment of quality.

Duties And Responsibilities

The ideal candidate will direct departmental and integrated service line quality improvement projects as appropriate and serve as the organizational lead for the institutional quality improvement council, all using the lens of clinical staff wellbeing.

In addition, there will be an expectation to:

• Monitor established performance standards of patient care and facility policies and procedures
• Provide consultation and support to teams or departments related to performance improvement initiatives
• Work with the VP of Clinical Affairs to ensure processes and workflows support optimal QI metrics
• Support and monitor site-based quality improvement initiatives, which will be led by the Site Medical Directors
• Collaboratively develop and disseminate the yearly quality improvement plan and iteratively report on progress made towards goals, adjusting strategies as necessary to achieve goals
• Support the peer review processes for all clinical service lines
• Share best practices for quality improvement in a community health center setting, whether by written articles/papers of poster/speaking opportunities at meetings
• Work closely with data and population health teams to ensure that actionable and timely data is reported back to clinical teams to inform quality improvement initiatives
• See patients as a licensed independent provider no less than 28 hours per week (seven 4-hour sessions) and execute clinical quality improvement duties in the remaining 12 hours per week
  
  

Qualifications

The successful applicant will be a licensed independent medical provider (MD/DO, PA, or APRN) or registered nurse with demonstrated experience in quality improvement leadership. Those with a master’s degree in public health or healthcare management are strongly encouraged to apply. Experience with data analytics, statistics and at least two years’ experience in healthcare field, (preferably in community health) are required.

Experience facilitating quality improvement initiatives using process improvement frameworks is required.

Experience with standards such as UDS, TJC and NCQA; experience facilitating groups through complex and sensitive issues and teaching process improvement principles; experience working with medical staff on performance improvement and comfort and experience using Excel, manipulating data sets, creating pivot tables and other visual forms of data analysis is essential.

Emotional intelligence and skills/experience in change management are highly important.

Direct Report

• Nursing Lead for Quality and EHR Optimization
  
  

OSHA Status

Category I—Increased Risk Position

Potential exposure to hazardous waste and blood borne pathogens, clinical settings

Physical Requirements

Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records, Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions.Manual Dexterity Required: Ability to use a keyboard, telephone.

American With Disabilities Requirements

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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