Cabrillo Economic Development Corporation (CEDC) develops and manages service enriched, inclusive residential communities, ensuring access to affordable, secure, quality housing that creates the foundation for our residents to grow and thrive.
THE POSITION
CEDC is looking for a seasoned Director of Property Management (DPM) to oversee the day-to-day operations of a portfolio of 26 multifamily properties. This position acts as an intermediary between Asset Management and the Property Managers, directing and coaching site staff to ensure the best industry practices are being implemented.
Our portfolio currently consists of 26 communities including two fee-managed properties, with 1,233 affordable housing units with approximately 62 staff members.
The Director of Property Management is responsible for overseeing the management of all multi-family properties and ensures that the properties are managed and maintained consistent with the physical, financial, and social goals, standards and requirements of CEDC, third party clients and regulatory agencies and funders with the support of a team of community builders and various community partners. This position also works closely with other departments such as the Real Estate Development Department to ensure the delivery of high quality, well-designed housing, and resident services within Cabrillo’s residential portfolio. This position interacts with key external partners in the development and maintenance of strategic partnerships.
The DPM holds Resident Managers and Supervisors accountable for maximizing revenues, minimizing operating expenses, adhering to the annual budget, and following all company policies and procedures. At each property we also connect our residents to services through Resident Service Coordinators who report to the Director of Resident and Community Services.
As DPM, this position focuses on individual leadership development, access to resources for individuals and families, and community empowerment. The department works at a grassroots level in CEDC rental developments and in communities where CEDC has developed housing or is planning to develop housing to strengthen the voice of those typically disenfranchised and to create systemic change. The division works in conjunction with other CEDC divisions and program areas to further community building efforts, particularly around strengthening the grassroots voice in the development process and furthering policy and advocacy goals in support of affordable housing.
In addition, the Director of Property Management will work with a new division within CEDC in the provision of permanent supportive housing to the unhoused. The Director of Property Management is a key member of the management team and is an instrumental partner in housing stability for the residents.
Essential Duties And Responsibilities
Team building and coaching site teams to guide in the development and training of Property Managers, Operations and Maintenance Staff including REAC, LIHTC, HUD, Rural Development regulations; resident retention practices; reporting; and best industry practices for operating procedures such as rent collections, evictions, accounting, maintenance, and purchasing
Review/prepare monthly property summaries including variance reports on income statements, vacancies, accounts receivable and submit them to the CEO, the CFO and lenders and/or investors as required
Visit sites on a regular basis to mentor Property Managers and monitor ongoing issues at the properties
Write and present status reports to leadership team and Board of Directors
Direct staff in preparing for reviews by regulatory agencies, lenders and investors and attend in preparation for these inspections. Review responses to findings or citations and ensure they are submitted to the agencies on time
Identify strengths and challenges in each team to improve efficiency and effectiveness
Foster a professional culture of site offices where staff can accomplish goals and feel good about their contributions
Ensure that teams comply with current applicable landlord-tenant law and fair housing law including reasonable accommodation procedures and policy
Approval of market rent changes, write-offs and reimbursements
Review site budget estimates with the CFO and Asset Management to submit complete budgets to CEO and Board for approval
Collaborate with the Director of Permanent Supportive Housing to define and coordinate roles and responsibilities between RCS and property managers
Create, refine and implement operational policies and procedures
Work with site staff to address resident complaints
Create and monitor budget for the property management division
Manage and direct Property Management staff which includes hiring, firing, supervising, training, coaching, and completion of performance evaluations
Ensure that all properties are managed, fiscally sound, leased and operated in compliance, including ADA, with all regulatory requirements; and ensure accurate, thorough and timely reporting to as well as, maintain positive relations with the California Tax Credit Allocation Committee (TCAC), the U.S. Department of Housing and Urban Development (HUD), the U.S. Department of Agriculture- Rural Development, the State Department of Housing & Community Development (HCD), the Internal Revenue Service, and other funders, regulators, investors and partners
Collaborate with the Real Estate Development Department to ensure that issues affecting property management are integrated into the design, development and underwriting of new development projects; and prepare management agreements, management plans, initial operating budgets, lease-up and marketing plans for all new projects
Oversee the initial marketing and lease-up and transition to operation for new properties ensuring that all units are leased in compliance with the owner’s and all regulatory requirements
Work collaboratively with the Chief Financial Officer (CFO) to prepare annual operating and capital improvement budgets and long-term management plans for all properties. Ensure timely completion and submission of financial reports to regulatory agencies, partners, and investors
Ensure all new and existing vendor contracts are evaluated annually through the RFP process
Review, analyze, interpret, and summarize financial, occupancy and other property reports for presentation to the CEO, the CFO, and the CEDC Board of Directors
Ensure that policies and procedures are in place and followed to promote and maintain positive relations with residents and community representatives
Implement an effective business development and marketing strategy to secure third-party management contracts; and oversee and manage client relations
Required Knowledge, Skills, And Abilities
Minimum of 8 years of Property Management experience in affordable housing specifically required
Knowledge of Section 42 low-income housing tax credit, Section 8 HUD, REAC, Section 515, VASH, USDA Rural Development and similar housing programs
Solid knowledge of the Fair Employment & Housing Act (FEHA), the Unruh Act and the Federal Fair Housing Act
Strong leadership, management, and supervisory skills; demonstrated ability to effectively manage a diverse employee base
Demonstrated leadership skills using performance incentives and team-building strategies
Strong written, oral, and reading comprehension skills to accurately obtain, interpret and transcribe complex programs at all levels of the organization
Strong computer skills and experience with Yardi, MRI, Boston Post or other industry software applications
Excellent public presentation skills
Ability to work with diverse community groups, while maintaining sensitivity to the needs and concerns of low-income individuals
Problem solving, strategic thinking and analytical abilities
Familiarity with financing, federal and state affordable housing regulations, income eligibility determination, fair housing law, tenant-landlord law, maintenance, and property insurance
Bilingual (English/Spanish) written and verbal highly desirable
Appreciation of and commitment to the mission of Cabrillo Economic Development Corporation
Demonstrated ability to initiate and maintain effective cooperative relationships with low-income residents, community groups, service providers, business leaders, and local government
Experience in program development and implementation with an emphasis on programs related to children, youth, veterans, special needs populations and their families
Knowledge of public benefits and social service systems; ability to promote independent living with residents
Nonprofit housing experience, including experience with resident councils or limited equity housing cooperatives
Required Education
Bachelor’s degree in management/finance or equivalent industry experience a plus
LICENSES & OTHER REQUIREMENTS:
A valid California driver’s License and proof of automobile liability insurance
Certified Property Manager (CPM) designation and Certified Occupancy Specialist (COS)
National compliance certification and State of California Department of Real Estate Broker’s License, preferred
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