Director of Property Management

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Director of Property Management with Hines, you will provide day-to-day operations management and oversight for the world headquarters of a major financial institution in Midtown Manhattan. Responsibilities will include, but are not limited to:

• Lead, mentor and motivate the property management team to deliver exceptional service and achieve performance targets
• Identify and implement IFM Best Practices through the creation of guidelines, playbooks, and training documents
• Manage and ensure service on-site delivery execution teams and outsourced support services (such as the call center) exceed all key performance measurements and client requirements
• Attain sufficient familiarity with client organization and develop good working relationships
• Champion a client-centric approach to delivering first class customer service
• Contribute to contract negotiations and supervise all contractor services related to the physical operation of the property
• Have a comprehensive technical and functional understanding of all facilities management, finance, procurement, and reporting systems & processes
• Display in depth knowledge of mechanical systems and collaborate with Engineering Managers
• Collaborate with cross functional leadership team in other disciplines (Property Management, Facilities Management, Operations, and Engineering)
• Champion a client-centric approach to delivering first class customer service
• Identify process improvement opportunities and implement new operating strategies
• Lead special projects including the support of new client initiatives and provide facilities management guidance.
• Represent Hines in selected business, community and industry organizations and groups

Minimum Requirements include:

• Bachelor’s degree in business administration or related field from an accredited institution.
• Ten or more years of related management experience.
• Financial Services experience is preferred
• P&L responsibility and budgetary experience.
• Demonstrate strong initiative and customer service orientation
• Interact with employees, visitors and contractors with poise and diplomacy
• Provide leadership to all property personnel
• Maintain a calm demeanor in emergencies
• Compose business letters, expositions, summaries, and reports, using proper format,  punctuation, grammar, diction and style
• Speak before an audience and lead property tours with confidence, using appropriate communication skills and professionalism.
• Establish and maintain a cooperative working atmosphere among staff
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions
• Perform numerical and financial calculations
• Analyze and interpret various types of data in order to draw conclusions and solve problems
• Demonstrate proficiency in Microsoft Office software
• Compensation: $218,400 - $300,300