"VAST's data management vision is the future of the market."- Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact.
Summary
We are looking for a Director of Professional Services to join our Customer Success team. This role will be instrumental in driving customer happiness during installation and implementation engagements. The ideal candidate will have a strong technical background in managing professional services teams (engineers) globally, excellent customer-facing skills, and the ability to drive process improvements.
The Role
Leadership and Management: Lead, technically mentor, and manage the professional services team to deliver high-quality services and customer delight.
Customer Engagement: Engage with key customers to understand their needs before the engagement, ensure successful planning & implementation, and drive high levels of customer delight.
Project Management: Work with the project managers to ensure all projects are delivered on time, within scope, and within budget.
Process Improvement: Continuously evaluate and improve professional services processes and methodologies to enhance efficiency and effectiveness.
Product Improvement: Gather feedback gleaned from engagements, and work directly with engineering teams to implement improvements.
Collaboration: Work closely with sales, product management, and engineering teams to improve customer experience via learnings gathered during implementation engagements.
Service Offerings: Identify and develop new service offerings to meet market demands and enhance the value provided to customers (delivered by VAST Data or Partners).
Reporting and Metrics: Develop and maintain metrics to measure team performance, customer satisfaction, and project success.
Requirements:
Strong technical leadership and technical team management skills.
Excellent communication (written and verbal) and interpersonal skills.
Proven track record in managing large-scale, complex projects.
Ability to instrument the PS business in Salesforce.
Proven track record to measure delivery quality, staff utilization, and engagement margin via metrics.
Ability to develop and implement data-driven process improvements.
Experience in the technology or data storage industry.
Strong customer-facing and problem-solving skills.
Ability to travel as required.
Minimum of 7-10 years of experience in professional services, with at least 3 years in a leadership role.
Bachelor’s degree in a relevant field; Master’s degree or MBA is a plus.
Requirements
None
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
Software Development
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