Director of Professional Services

What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over a million patients — to discover a better healthcare experience.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 600 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America.

We are seeking a dynamic and experienced Director of Professional Services to lead our professional services team. This role is crucial in ensuring the successful implementation, integration, and support of our image exchange and AI solutions in healthcare settings. The ideal candidate will have a strong technical background, exceptional leadership skills, and extensive experience in healthcare technology — particularly within radiology.

Responsibilities

• Lead, manage and grow the Professional Services team, providing strategic direction and mentorship.
• Oversee the implementation and integration of PocketHealth’s image exchange & AI solutions across various healthcare systems and environments.
• You’ll be a player-coach: creating systems and processes to enable the team to confidently deliver on PocketHealth implementations, while taking a more active and involved role in our most complex implementations.
• Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
• Collaborate with cross-functional teams including sales, solutions engineering, product development, and customer support to ensure seamless delivery and support of services.
• Drive continuous improvement in service delivery processes, tools, and methodologies.
• Provide technical expertise and guidance to clients and internal teams.
• Monitor and manage project timelines and resource allocation.
• Ensure compliance with industry standards and regulatory requirements.
• Represent PocketHealth at industry events, conferences, and client meetings.
  
  

Technical Skills Required

• Extensive experience with healthcare information systems, including PACS, RIS, and EHR systems - particularly in large health systems.
• Proficient in DICOM, DICOMweb, FHIR and HL7 standards/protocols.
• Strong understanding of medical imaging.
• Deep experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Deep experience with database management systems (e.g., SQL, NoSQL).
• Knowledge of cybersecurity best practices in healthcare.
  
  

Leadership Skills Required

• Minimum of 10 years of experience in professional services, with at least 5 years in a leadership role within the healthcare technology sector.
• Proven track record of successfully leading complex technical projects from inception to completion.
• Strong problem-solving skills and the ability to think strategically.
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients, stakeholders, and team members.
• Experience in managing remote and geographically dispersed teams.
• Ability to travel as required to meet with clients and attend industry events.
  
  

Nice-to-haves

• Bachelor’s degree, preferably in a technical field (e.g., Computer Science, Engineering, Healthcare Informatics, etc.).
• Certification in project management (PMP, PMI-ACP, or equivalent).
• Experience with regulatory compliance standards such as HIPAA and HITRUST.
  
  

You can do amazing things at PocketHealth. You can positively impact the healthcare journey for millions of people, while building your career and developing your skills. It doesn’t have to be one or the other. It has been a part of our mission since our founding to empower patients & make healthcare accessible to all, and we know this can only be achieved with a team of diverse perspectives that is representative of the Patient & Provider communities we serve.

PocketPHolk love working here for these reasons and more; working remotely, our competitive salaries and benefits (stock options too!), four weeks of paid time off, unlimited wellness days, extended mental health coverage and beyond - it’s important to us that our PocketPHolk are taken care of in the same way we take care of our Patients & Providers.

If there are ways we can support you through the recruitment process with an accommodation, please let us know by reaching out to DEI@pocket.health . Applications are accepted via posting only.