eSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the country, and across the UK. We work on highly complex projects, and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought leaders in their fields, and we’re continuing to build this team of experts.
We are seeking a Director of Professional Services who will report to the CEO and be responsible fordriving company utilization, managing service delivery and client satisfaction excellence across all our service lines, setting project execution best practices, and managing our portfolio of projects as well as company-wide operating plan, P&L and budget.
Our candidate will have exceptional operational skills to help run a consulting organization. This includes both a solid understand of financial metrics (backlog, utilization, operating plan, etc.) and execution methodologies to drive project success.
As a member of the Senior Management team, provide leadership and guidance on operational issues, business strategy, policies and practices affecting the organization with a strong focus on process improvement. This includes, but is not limited to:
Participate in business development activities
Improve and monitor company operations related to project management and execution
Mentoring staff and providing feedback for annual employee reviews
Financial Analysis and review
Develop and implement of operational targets and long-range plans aligned with the organizations strategic plans
Manage utilization of professional staff to maximize revenue.
Maintain our Billings Projections Report (BPR) and Project Dashboard to ensure the management team understands the financial status of our billable resources and project status of all active engagements
Set and maintain Project Management execution and best practices, including but not limited to:
Project kickoffs
Budget management and analysis
Team communication / oversight
Resource scheduling and coordination
Risk management
Quality assurance of all work product
Ensure accurate time entry
Identify up-sell opportunities
Status meetings and reporting
Expense tracking
Manage client satisfaction
Accounts receivable review
In process review
Project closeout
Manage Service Excellence Program – Ongoing program improvement and execution
Drive continued improvement on service delivery and customer satisfaction
Customer Satisfaction – Program development, execution, monitoring and oversight
Monitor and manage project excellence, and proactively address serviceor customer satisfaction issue
Manage Problem Escalation – Escalation definition and execution
Quality Assurance – Program development and execution
Management and Support of Project Managers, Business Change Consultants and Business Analysts – Hiring and direct training, mentoring and management, including utilization; ensuring adherence to our implementation methodologies and service delivery best practices across all projects.
Develop and maintain Project Management, Business Change and Business Analysis methodologies, best practices and service offerings (PMOs, ITIL Framework Consulting, Business Change, Business Analysis, etc)
Project Estimation – Ensuring that our project plans meet our best practices
Staffing – Initial staffing of projects and overseeing and fulfilling staffing needs across the full portfolio of projects across the organization.
Monitor and manage project risks, with regular reporting to the management team
Develop and maintain relationships with decision makers at AmLaw 200 firms in order to provide professional service solutions
Maintain a high level of project management expertise and industry knowledge
Present at trade shows (LegalTech, ILTA, etc.) and CIO Roundtables and author articles and white papers for industry trade publications.
Achieve yearly billable target of 1,400 hours
Requirements
Bachelor’s degree or equivalent experience
5 years of management experience
3 years of experience managing projects in a consulting capacity
3 years of experience running a professional services practice
Demonstrated ability to lead a team as well as work, under minimal supervision, as a member of the Executive Management Team.
Excellent interpersonal, verbal, written and presentation communication skills
Dedicated, flexible, whatever it takes attitude, follow through & ownership
Strong leadership abilities
Must be able to carry a cell phone and/or data device during the week and weekend and respond in a timely and expeditious manner
Seniority level
Executive
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at eSentio Technologies by 2x