Director of Product Management

About BriteCore

BriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience to a large and rapidly modernizing industry. With the BriteCore Software Platform, insurers easily administer policies, manage billing and claims, rapidly configure new products, and access detailed reporting and analytics in an all-in-one core system, including agent and policyholder portals.

Trusted by over 90 insurers across North America, BriteCore’s award-winning policy administration solution enables midsize Carriers and MGAs to efficiently manage their insurance operations and effectively compete with the largest insurers. We love great technology and insurance and it shows in every aspect of our solution.

This is a fully remote based role, however candidates must be located in the US.

Summary

As the Director of Product Management at BriteCore, you will lead our efforts in delivering world-class policies and billing features within our software suite. In this role, you will be responsible for driving the strategic direction of these key product areas, ensuring they meet the highest standards of usability, functionality, and customer satisfaction. Collaboration with cross-functional teams, deep understanding of customer and internal stakeholder feedback, and a commitment to user-centric design will be critical to your success.

What you’ll do

• Policies and billing feature leadership: Take ownership of the policies and billing features within BriteCore's product suite, defining the vision, strategy, and roadmap for these areas
• Customer and stakeholder feedback integration: Actively gather and analyze customer feedback, as well as input from internal stakeholders, to inform product decisions and prioritize enhancements
• User-centric design: Conduct "a-day-in-the-life" exercises to gain insights into user workflows, pain points, and needs, and use this knowledge to drive improvements in product usability and efficiency
• Cross-functional collaboration: Work closely with engineering, design, marketing, sales, and support teams to ensure alignment on product goals, timelines, and deliverables
• Continuous improvement: Champion a culture of continuous improvement, fostering innovation and driving iterative enhancements to policies and billing features based on user feedback and market trends

What you’ll bring

• Bachelor’s Degree in Computer Science, Engineering or related field
• 10+ years of progressive technical product management experience within the SaaS space
• 5+ years of B2B SaaS experience, supporting a complex product
• Strong analytical skills and ability to derive insights from customer feedback, usage data, and market research to drive product decisions
• Excellent communication and stakeholder management skills, with the ability to effectively collaborate with internal teams and influence key stakeholders
• Passion for user-centric design and a commitment to improving product usability and customer satisfaction
• Experience with failure (e.g. product launch) and ability to course correct
• Scrappy, comfortable working in a fast-paced startup environment and learning as you go

Bonus points

• MBA
• 2+ years of B2B Insurtech experience
• Worked for a hyper-growth startup company

Life at BriteCore

We take pride in our dynamic, diverse team, unified by shared values of community, integrity, grit and impact. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, color, national origin, religion, age, gender identity, sexual orientation, veteran, disability or any other legally protected rights that one has.

We offer great benefits including: medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave and more.