The Program Director of Food Bank Operations leads the Foundation's efforts to meet its strategic program goals, building the organization's food operating capacity and managing people and programs so that the Foundation can address the clients food insecurity needs. The DO reports directly to the President and CEO and ensures excellent operations in food programs areas.
Hiring Pay Range
$70, 000 - $87,000
Specific Job Functions
Food Banks/Delivery Warehouse/ Mobile and Offsite Food Programs (60%)
Work with the Food Bank, Warehouse Manager, Delivery and Offsite Managers to achieve annual goals encouraging efficiency of operations and new program development to support client's needs in conjunction with the organization's strategic plan
Oversee development of annual business plan to support the organization's strategic goals
Manage procurement processes and coordinate material and resources allocation
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
Revise and/or formulate policies and promote their implementation
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and metrics
Ensure that the company runs with legality and conformity to established regulations
60%
Volunteer Engagement
Work with the Volunteer Coordinator to creatively engage volunteers throughout the organization, keeping volunteers central to MADF's work and mission
Oversee the creation of training programs to upgrade skill levels of volunteers and promote safety, and the deployment of retention strategies that encourage volunteers to return more frequently
Ensure that volunteer programs successfully engage people from diverse populations within the affiliate's service area
Provide strong leadership to staff in all operational departments by reinforcing core values, fostering a positive work environment, facilitating creative problem solving, promoting collaboration, and building high-performing staff teams
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Oversee MADFs safety program
Fill in for the CEO in their absence
20%
Staff Management (20%)
20%
Relationships
Direct reports (current): Food Bank Managers, Volunteer Coordinator, Delivery/Office/Logistic Manger, Warehouse Manager, Procurement Specialist, Farm to Full Bellies Manager, PIBOC Hub Manager
Reports to President/CEO
Member of Management Team
Requirements
Skills and Qualifications
Commitment to the organization principles and core values as well as willingness to work on a collaborative team
Superior analytical skills and ability to think strategically.
Insight and skill to effectively lead a voluntary, non-profit organization within a complex internal and external environment.
Proven track record in sound operational management, and motivating supervision of others.
Ability to attract, retain, lead and motivate quality staff and volunteer leadership.
Ability to establish and maintain excellent working relationships with supervisor, director reports, and other MADF staff.
BSc/BA in business administration or relevant field or equivalent experience;
Familiarity with MS Office and various business software (e.g. ERP, CRM)
Working knowledge of data analysis and performance/operation metrics
In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
Knowledge of industry's legal rules and guidelines
Excellent organizational and leadership abilities
At least 5 years of proven experience as Director of Operations or equivalent position
Outstanding communication and people skills
Work week is Monday to Friday or other 5-day arrangement as fits needs of organization, with occasional meetings and events on Saturdays and evenings.
Equity and Inclusion
Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency, and an understanding of oppression and its impact
Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency
Peak Performer Commitments
We care about our vision and know we are making a difference through our work
We value individual contribution and the power of teams
We build relationships that drive desired results
Diversity, Equity & Inclusion
People First
Community
Future Generations
Integrity
MADF's Values
Essential Physical Skills
While performing the duties of this job, use a computer keyboard and screen; and speak and hear. The employee assists in stocking foodbank with rest of team necessitating reaching and grabbing objects. .
This position requires strong command of the English language with the ability to be understood.
Environmental Conditions
Office environments with occasional visits to external environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Disclaimer:
This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All MADF employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, to meet the ongoing needs of the organization.
Benefits
PTO
Sick time - 1 hour for every 40 hours worked
12 holidays per year
Vacation time after one year of employment. Full-time employees begin with 2 weeks per year accrual and Part-time employees (more than 30 hours per week) begin accrual at 1 week per year.
Full time employees are eligible for medical, dental, sick, vacation, long and short term disability, life insurance, vision, dental the first of the month after 60 days of employment. MADF pays 90 percent of these insurances.
Seniority level
Director
Employment type
Full-time
Job function
Administrative
Industries
Primary and Secondary Education and Non-profit Organizations
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