Director of Operations

As a Director of Operations at Velociti Services you will have full P&L accountability for your assigned region and will be accountable for all operational services across the assigned region, ensuring that the Operations teams are providing consistent, professional, and quality service to customers in their book of business. You will represent Velociti Services customers as the world’s best service organization and have an active focus on safety and compliance policies, standards, and procedures established by the Velociti Services, by our clients (via contractual requirements), and by regulatory authorities across the organization.

Within Velociti Services, everyone sales. This position is responsible for driving sales throughout the assigned territory. The Director of Operations will promote inside sales with current customers but also outside sales, attracting new clients through networking and promoting solutions to potential clients. Velociti is looking for an individual not only with a growth mindset but for an individual that has a proven track record of the ability to grow a territory or region.

Responsibilities:

• Partner with Sales, Finance, and P&C leaders to maintain a holistic approach to managing all aspects of the team’s performance.
• Look for opportunities to increase services provided to customers with an awareness of the benefits of transitioning accounts to adjacent divisions.
• Creating and executing sales strategies to achieve the company's revenue goals.
• Analyzing market trends and competitors to identify new opportunities.
• Developing and maintaining accurate sales forecasts.
• Providing regular reports to the executive team on sales performance.
• Develop strategies that promote optimal regional success while translating to the team how local strategies align with the ultimate goals of Velociti Services.
• Administer and/or implement quality and performance systems, programs, processes, procedures and/or plans throughout the organization.
• Develop and maintain a good, professional working relationship with all customers. Ensure an active client visitation program is maintained.
• Prepare for and participate in weekly senior management meetings to discuss key business initiatives, compliance, financial updates, new business, and operational performance.
• Generate and participate in monthly and quarterly performance reviews for the organization and for external clients.
• Network with potential clients providing solutions to issues they have.
• Help with developing proposals and pricing in response to customer RFPs.
• Participate in sales and operational performance presentations to clients.
• Read, analyze, and interpret financial reports and legal documents.
• Maintain overall compliance culture with all safety, security, compliance and quality standards and procedures.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Other duties as assigned or requested.

Required Skills & Abilities:

• Required: Bachelor’s Degree, MBA Degree is a plus
• Required: Proven track record of the ability to grow a market (include growth success in resume).
• Required: 5 or more years of operational leadership and/or sales experience in a facilities service environment.
• Experience working with Microsoft Office software applications, including Outlook, Excel, and Word.
• Leadership skills which demonstrate the ability to inspire a decentralized team toward the common goal of delivering stellar service to customers and producing strong profits for the organization.
• Demonstrated experience in the implementation of scalable processes and org structures.
• Proven track record of consecutively exceeding sales objectives.
• Working knowledge of human resources policies and procedures.
• Willingness to embark on local and international travel, as needed.
• Highly motivated and ability to be flexible in a team environment.
• Works well under pressure and meets tight deadlines.
• Accountability and dependability in all that you do.

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.