Under the direction of the President of local operations, the Director Operations is responsible planning, directing, or coordinating the operations of Seals Ambulance Service, Inc. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and personnel.
Reports To
General Manager
Specific Duties
Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
Works with the President on developing strategic plan.
Works with the President on developing annual budget.
Responsible for overall profit and loss management of operations.
Responsible for managing local vendor relations and accounts payable management.
Responsible for monitoring staffing levels in all operations in order to maintain operational efficiency.
Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public.
Ensures that all field staff in all operations maintain appropriate certification and licensure for their position.
Ensures security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
Ensures that all operations are in full compliance with all local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances.
Ensures that all operations are in full compliance with all company policies regarding clinical protocols and field documentation.
Ensures that all operations are in full compliance with all local, state and federal contracts, regulations and ordinances.
Performs other duties related to management and administrative functions as directed.
Displays a positive mental attitude toward the position held, Seals Ambulance Service Inc. and it’s employees, clients, partners or affiliates.
Clearly express him/herself verbally and in writing
Responds to all incidents involving serious personal injury, excessive damage to company equipment or excessive damage to private property involving Seals personnel or equipment
Monitor the use of services, vehicles, equipment, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
Review and analyze facility activities and data to aid planning and risk management to improve service utilization and quality.
Direct, supervise and evaluate work activities of all personnel assigned to the Operations Division.
Facilitate communication between EMS staff, management.
Establish and implement operations division policies, goals, objectives, and procedures.
Interact with the public.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Responsible for annual re-certification of all ambulances
Coordinates projects and assist with any needs of the Operations Managers.
Maintains and ensures compliance of S.O.G.’s for all company operations
Plan, implement and administer programs and services.
Ensures completion annual skills evaluation for all personnel
Assists other division directors as needed.
Completes additional tasks as assigned by the President
Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
Oversee activities directly related to providing services.
Coordinate activities with other division directors concerned with reference to pricing, sales, training, human resources or distribution of services.
Be able to perform all functions as outlined in the job descriptions of all operational personnel.
Determine staffing requirements, and assist other division directors with interviewing, hiring and training new employees as needed.
Maintain awareness of advances in EMS diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
Performs other duties as directed by management.
Minimum Requirements
Minimum of three years' experience in an EMS management capacity.
Outstanding leadership and supervisory skills.
Exceptional interpersonal communication skills.
Exceptional knowledge of emergency care procedures.
Exceptional knowledge of common physical illnesses, obvious symptoms, and appropriate medical terminology.
Knowledge of state and private roads systems in Indianapolis.
Demonstrates the ability to think and act quickly and appropriately under stressful situations.
Considerable skill in emergency vehicle driving technique.
Ability to prepare detailed written reports, legibly.
Ability to maintain good working relations with crewmembers, public safety officers, hospital staff, and the public.
Exceptional Communications skills, both written and verbal.