Phoenix Senior Living is seeking a Regional Director of Operations to join the team!
Please note this position is 100% travel in Alabama and some neighboring states.
The Regional Director of Operations reports directly to the VP of Operations.
PURPOSE
Responsibilities
The Regional Director of Operations is responsible for and oversees the overall management and operations and execution at the regional level for communities assigned within his/her portfolio. S/he is responsible for innovating and implementing processes and procedures to enhance the development of talent and systems; providing leadership, development, execution, business management and strategy with a focus on overarching strategic priorities:
Attract, retain, and develop top talent
Provide innovative, incomparable, outstanding and consistent care & services
Maximize profitability through revenue generation and expense control
Retain and enhance Phoenix culture
S/he is responsible for generating and overseeing new third-party management business for Phoenix Senior Living.
Principle Duties And Responsibilities
ANALYSIS / REPORTING
Overall knowledge of Profit & Loss (P&L) business management (pricing, financial reporting, census measures, variance reports, labor reports
Understands and utilizes the business intelligence reports / tools to manage and enhance their business operation
Utilizes marketing and sales data for decision-making and business planning
Understands & leverages multiple revenue drivers (beyond occupancy levels) that drive the top line (e.g. pricing, inventory management, care levels)
Process and submits expenses and budget data timely per Phoenix policies and internal business controls
Forecasts monthly and quarterly P&L statements
Conduct monthly review of community & corporate office P&L statements
FINANCIAL MANAGEMENT
Understands and demonstrates operating efficiencies and expense control; manages/leads net operating income
Develops and implements annual operating and capital budgets
Tracks capital expenditure budget balances
Compiles and analyzes departmental wage adjustment proposals
Identifies and analyzes group purchasing possibilities
PROBLEM SOLVING / COMMUNICATION
Effectively presents operating results to COO/Senior Leadership team and develops plans and action steps to enhance performance
Serves as a liaison between the field and COO/Senior Leadership team
Researches the root causes of problems and develops plans to resolve them
Effectively responds to and communicates about crisis situations
SALES / MARKETING
Effectively manages sales and marketing with information systems, Marketing Action Plan’s, critical success factors, etc.
Manages and builds client relationships
Demonstrates innovative, entrepreneurial thinking in response to competitive trends and business development opportunities
Participates and encourages leadership development
Manages employee performance through the use of performance review, action plans, and progressive discipline
Implements and adheres to training programs and processing
Embraces and champions corporate growth, to include possible redesign of role
Effectively adapts to multiple roles in one (Executive Director, Mentor to EDIT and Executive Director, Regional Nurse)
Manages succession planning
Requirements
SKILLS AND ABILITIES
Possesses an operational knowledge of all departments in an Assisted Living community
Demonstrates financial acumen by reviewing financial information and developing a strategy to improve / maximize performance
Possesses human resource skills (management and labor law, etc.)
Demonstrates knowledge of senior living environment (regulations, OSHA)
Demonstrates computer literacy and familiarity with a variety of office software, including but not limited to word processing, spreadsheets, data base managers and presentation software.
Demonstrates ability to maintain a high level of confidentiality regarding residents, associates, staff, corporate office and the communities
Ability to handle multiple and competing properties
Ability to delegate assignments to the appropriate individuals based on their skills, roles and interest
Able to travel inside and outside of geographical area
Education
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.
Previous Experience
Demonstrated, successful operations experience specific to independent, assisted, Alzheimer’s, CCRC communities or related fields.
License
Valid driver’s license to operate an assisted living facility, if mandated by the State in which the community is located.
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
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