Director of Operations

• Requirement*To be considered for this role, candidate must be based in one of the following areas: Greater Chicago IL, Columbus OH, Cincinnati, OH, or Indianapolis, IN.
  
  
  

P.F. Chang's is a leader in the restaurant industry, dedicated to delivering exceptional guest experiences and fostering a culture of excellence, integrity, and innovation. The Director of Operations (known as the Market Partner) oversees multiple restaurants within a designated market, driving sales growth and ensuring operational excellence. This leader ensures alignment with our corporate vision and maintaining the highest standards of quality and service.

Key Responsibilities

• Operational Excellence: Lead guest-centric initiatives, ensure compliance with standards, and guide management in achieving financial targets.
• Sales and Revenue Growth: Implement innovative sales strategies, conduct market analysis, and drive incremental sales through effective leadership.
• Leadership and Strategic Oversight: Develop strategic plans, monitor performance metrics, mentor Operating Partners, and foster a culture of excellence.
• Team Development and Support: Recruit, onboard, and train management teams, provide coaching and feedback, and resolve personnel issues.
  
  
  

Required Qualifications

• Requires extensive experience in multi-restaurant leadership in a full service restaurant company (casual, upscale casual, or fine dining).
• Strong passion for delivering exceptional guest experiences with a guest-centric mindset.
• Proven track record in driving sales growth and achieving KPIs.
• Strong financial acumen and proficiency in POS and corporate software systems.
• Excellent interpersonal communication, critical thinking, and emotional intelligence.
• Prior experience in opening restaurants is strongly preferred.
  
  
  

Working Conditions

• Ability to stand, walk, and perform physical tasks for extended periods.
• Travel up to 75% of the time and is remote (home-based) when not traveling.
  
  
  

Benefits Summary

• Medical, Dental, Vision: Choose from multiple plans with coverage starting the 1st of the month following hire.
• Flexible Spending and Health Savings Accounts: Pre-tax contributions for health and dependent care expenses.
• Lucky Cat Card: Preloaded card for dining at P.F. Changs.
• Paid Time Off: Generous paid time off, plus 11 paid holidays and 2 floating holidays.
• Life Insurance and Disability: Company-paid life, AD&D, short-term and long-term disability insurance.
• Retirement Plans: Retirement savings with a company match for eligible employees.
• Parental Leave: 100% pay for up to 4 weeks for new parents.
  
  
  

Pay Range

$130,000 - $145,000 base salary (for candidates based in OH or IN)

$143,000 - $160,000 base salary (for candidates based in IL)

P.F. Chang's Pay Range (based on experience): - / year