Director of Operations

Come to work with a growing multi-office dental group in the greater Seattle area. Come lead and shape their future!

Summary/objective

The Regional Manager is responsible for assisting in managing the administrative

performance of multiple locations and for the coordination of the human, financial, and material

resources in order to anticipate and meet the needs of the practice’s customers through

partnership with the management team. The manager is responsible for assisting in and at

times creating processes that permit ongoing assessment of performance and the continual

improvement of the ability to provide exceptional care and service to patients.

Essential functions

• Accountable for the overall administrative operational performance of all locations, including achievement of exceptional service, quality, financial and staff performance goals.
• Executing strategy and tactics in pursuit of company’s revenue and operations goals.
• Ensures that processes and resources to meet the patient and staff expectations are executed on, resource utilization are monitored and evaluated for effectiveness and optimal results.
• Ensures compliance with company policies and procedures, including regulatory and contractual obligations.
• Participates as a member of the operations team in the development of operation department budgets.
• Assist in oversight of utilization of human, material and financial resources across all locations.
• Facilitates communication and flow of information between and among locations, with leadership, and other areas of the organization.
• Analyzes and interprets performance data for use in decision making and process improvement efforts.
• Assists in hiring, establishing performance goals, supports and coordinates training and development, and evaluates performance of administrative staff in collaboration with Human Resources.
• Supports leadership, doctors and staff in their efforts to assure the quality of care provided to patients, including implementation and assessment of care guidelines.

Requirements:

• Experience in leading/running operations and large scale projects in an organization
• Savvy with financial planning and budget decision-making processes
• Strong written communication skills and ability to distill and convey information in a compelling manner
• Major Plus is extensive knowledge in and around a dental office