Director of Operations

Located in the heart of Silicon Valley, our client at Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. The Hospitality Services Department comprises six departments supporting Stanford Health Care: Environmental Services, Facilities Management, Food Services, Patient Transport, Equipment Management Solutions, and Operational Excellence. The Operational Excellence Team is aligned to support operational leaders through key programs and continuous improvement via data-driven, value-based management.

The Director of Operational Excellence leads a diverse team overseeing programs and projects across Business Operations, Quality and Compliance, and Talent Acquisition. Embrace the opportunity to transform healthcare, solve complex challenges, and lead a committed, high-performing team focusing on patient care. For qualifications, skills, and education, and more details, refer to the job description below.

Responsibilities:

• Sets vision for and leads department priorities.
• Partners with Executive Director/Administrative Director in short and long range planning activities that align with the SHC operational plan, incorporate innovation and new technologies and promote the individual needs of each business unit.
• Acts in an advisory role to all departments, programs, staff and leaders
• Develops an Annual Report.
• Leads recruiting, onboarding and hosting of events ensuring adequate staffing levels to support daily operations.
• Leads Quality and Compliance programs ensuring safe, best in class care for patients, staff and visitors as applicable.
• Oversees contract administration needs including initiation, vendor performance and financial oversight.
• Partners with Business Operations and Strategic Initiatives (“BOSI”) & leadership to prepare budgets, monitor FTE variances, track financial outcomes and make recommendations.
• Implements, oversees and continuously improves systems, processes and standard work to drive the successful management of operations

Qualifications:

• Bachelor's Degree in Business Administration, Health Administration, or any related field
• Experience developing a diverse portfolio of programs and projects across Healthcare/Hospital/Medical facility operations
• Basic knowledge of project management methodologies to lead project teams; write in a clear and understandable manner.
• Understands extremely complex verbal or written instructions.
• Must be well organized and systematic in work processes, possess excellent communication and collaboration skills; ability to multi-task and handle multiple priorities while managing aggressive deadlines.
• Ability to delegate assignments and share decision-making with team members as appropriate.
• Must have strong leadership skills and be able to lead project teams, exercising strong interpersonal skills.
• Ability to communicate effectively, both orally and in writing
• Ability to develop, implement and evaluate efficient and cost-effective methods for construction, repair and/or maintenance projects as applicable
• Ability to establish the strategic direction and business plans for a functional group
• Ability to manage complex projects and resources (people, costs, time)