Company: Born in Los Angeles, Cult Gaia is known for beautiful heirloom pieces that will live in your closet forever. The cornerstone of Cult Gaia's DNA is creating objects d'art that makes you look twice. Since its inception, CG has grown from accessories into a lifestyle brand, selling everything from ready-to-wear to shoes, a world of Gaia.
Job Purpose: The Director of Operations is responsible for ensuring that all departments of the company are functioning in sync and tracking toward the collective business goals.
Responsibilities:
Understand the CEO’s high level vision and translate it into clear staffing strategy and actionable performance goals for each department.
Keep each department accountable for their budget responsibilities.
Work with HR to hire and develop excellent personnel, and implement staff evaluation parameters.
Manage Legal team (Trademarks, Software Agreements, Consultants, etc.) and their budgets.
Define and deploy Best Practices for the organization, making sure internal and external processes are established.
Collaborate with Logistics and Planning to optimize stock levels for wholesale and e-commerce channels, speed to market, and gross product margins.
Create, own and drive the Product Creation calendar from concept to final sign-off, ensuring that ex-factory dates do not push and jeopardize deliveries.
Identify technology solutions for the organization, including evaluating new software and vendor providers - negotiating deals and contract terms, and overseeing the implementation.
Lead bi-weekly leadership meetings -- communicate with Planning, Sales, Customer Service, IT, Fulfillment, Production, and Merchandising to provide strategic direction as required.
Collaborate with eCommerce Manager and DTC Customer Service team to improve Retention drive CX excellence.
Support the company’s Retail rollout, leading each Store Manager and ensuring that stores are opened and staffed efficiently.
Oversee the Legal Department, Retail team, Office Manager, all project management and new business projects.
Qualifications:
6-8 years of experience in operations in fashion.
Working knowledge of Netsuite or similar.
Minimum 3 years as a manager or higher in high-growth organizations.
Positive attitude, be results-driven, and get hands-on.
Well-defined personal leadership style and clear best practices.
Proven background in scaling an inventory-based business.
Experience in DTC, Retail and Wholesale required.
Strong working knowledge of the industry and brand landscape.
Experience working with a high-performing team in a fast-paced environment.