The IT Head of Transportation Technology is responsible for setting the IT (Information Technology) strategy, implementing that strategy and, all day-to-day IT operation of all IT systems related to supporting the Transportation (rail, trucking, drayage, etc.) division of Lineage’s Integrated Solutions business. This role will work in a matrixed organizational structure, and work with business leadership in these two verticals, while also reporting to the VP of IT – NA & Integrated Solutions. The role will be responsible for the reliable and smooth delivery of Lineage's application & infrastructure footprint throughout the lifecycle of these businesses, while building and maintaining a high-performing team. The role is responsible for understanding how to leverage Lineage standards and direction, where possible. The role is also responsible for managing vendor service relationships within these business units.
This leader will guide and shape the system and support landscape needed to drive our Transportation operations by aligning business leadership and IT leadership to develop IT strategies and execute them to deliver the necessary applications (both internally developed, externally developed and commercial off the shelf [COTS]) to support the strategies of Lineage’s global Transportation businesses.
Key Responsibilities
Infrastructure and Application Delivery Function
Leads the IT infrastructure, application delivery, and necessary field service delivery that support the Transportation business units (Trucking, Drayage, Freight Forwarding, Customs, & Rail).
Provide leadership, vision and direction to the IT organization as relates to the IT needs of all Transportation strategies and their IT system needs to ensure it will contribute to the company achieving its overall goals.
Manages the development and maintenance of disaster recovery plans
Ensures a positive end user experience for team members
Accountable for ensuring that the infrastructure conforms to Lineage standards for security, scalability and performance
Manages any service provider(s) performance of the services agreed to by the master services agreement for consistency, with both the spirit and the letter of the agreement
Manages and monitors escalated service provider issues, change management processes, and escalation procedures within the business units
Accountable for ensuring that early warning is provided to the appropriate leaders across the IT team regarding degraded or missed service level
Ensures timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
Champions Continuous Improvement in Service and Application Delivery
Responsible for setting metrics to demonstrate continuous improvement and alignment with the
industry
Defines and manages service level reporting for the delivery functions
Promotes projects' adherence to the defined business case process and provides accurate and effective estimating and planning
Drives the implementation of strategic objectives, outlined in the roadmap for the rail leasing business.
Align with key stakeholders to create a IT roadmap for the business, with incremental benefits and costs projected out over three+ years.
Accountable for business projects/portfolios, ensuring effective reporting within IT
Ensures project reviews with IT teams, as appropriate
Reports regularly on service performance and project delivery status, informing all stakeholders of status and issues.
Establishing & Implementing Standards
Provides effective leadership in support of the IT organization including resourcing, budget, structure and policies and procedures
Manages, and continually improves service level reporting for IT Delivery
Monitors and manages IT budgets within the redistribution and rail transport business units
Implements, adheres and monitors security compliance to Lineage Global Standards.
Build a High-Performing Team
Creates vision, clear direction, and strategy for the team
Evaluates talent within the team, making recommendations for any necessary changes
Ensures successful processes and organizational structure of the Delivery team
Establishes, manages, and coaches team with clear objectives and performance expectations
Attracts, motivates, develops, trains and retains highly skilled associates
Monitors and improves team efficiency, effectiveness, and impact
Leads and enables enterprise-wide thinking in the team
Creates an environment that values employees and encourages cooperation, open communication, and teamwork
Serves as a role model by demonstrating a commitment to company values, high performance standards, workplace diversity, and driving result
Experience / Education / Skills
15+ Years in IT, Systems, Supply Chain, Applications Projects
5+ Year of experience supporting & managing IT delivery at a dynamic transportation company with proven ability to understand strategic transportation business objectives and drive IT results toward those objectives.
A solid understanding of overall IT architecture and application integration. Proven ability to define the application stack to support a transportation company.
Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management (i.e. articulate complex technical ideas in easy-to-understand business terms).
Demonstrated success leading large-scale initiatives/transformations
Proven executive experience in strategic planning and budgeting within one or more business groups with a Dev Ops and IT Service Management focus
Experience with and knowledge of IT outsourcing activities in a managed services environment. Ability to manage IT Vendors and control cost while extracting value.
Strong understanding of SDLC, Agile
Strong process management, negotiating, influencing and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
Salary Range: $146,250 - $195,000
Seniority level
Director
Employment type
Full-time
Job function
Information Technology, Supply Chain, and Engineering
Industries
Transportation, Logistics, Supply Chain and Storage
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