N Street Village is a community of empowerment and recovery for homeless and low-income women in Washington, DC. With comprehensive services addressing both emergency and long-term needs, N Street Village helps women achieve stability and make meaningful gains in their housing, income, employment, mental health, physical health, and addiction recovery. N Street Village also provides affordable rental housing for low and moderate-income individuals and families. Please visit our website for more information at: www.nstreetvillage.org.
Position Summary
N Street Village is looking for a Director of People Operations (formerly Director of Human Resources) to join our dynamic team. This role is responsible for leading, coaching, and overseeing the entire people team. This role ensures all policies and processes focus on supporting and improving the employee experience across the entire lifecycle. The Director will be responsible for leading the day-to-day operations of the department, touching upon multiple disciplines such as HR, Communications, Compliance, and Business Operations. The ideal candidate will have 8-10 years of HR experience and a desire and proven ability to be a change agent.
Job Duties:
Develops and maintains a robust and scalable, organizationally people-focused department.
Leads and develops a team of 2-3 employees to successful departmental and organizational outcomes.
Act as lead, providing support to and mentoring program managers and staff on all HR-related matters.
Active participation as a leader in the organization, pushing for high standards, effective execution, and strong communication across the organization.
Manages and owns the day-to-day administration of human resources functions, such as record keeping, compliance, performance management, employee relations, benefits, onboarding, recruitment, training and development, special projects, culture, and engagement.
Ensuring the timely reporting and service delivery to meet and/or exceed established KPIs.
Full ownership of all aspects of the HR Value Chain and employee life cycle.
Uses data analytics to identify and provide effective feedback as a part of employee life cycle milestones to strategize in areas of recruitment, onboarding, engagement, development, benefits, and offboarding.
Provide training in areas such as new employee orientation, supervisor training, safety training, and mandated Federal, State, and company compliance training. Coordinates department-specific and ongoing training with department managers/supervisors.
Responsible for finding solutions, driving action, improving efficiency, and seeking opportunities to collaborate with your team, employees, organizational leaders, partners, key stakeholders, and community organizations.
Implement a yearly review process that ensures completion prior to fiscal year-end.
Approves and processes employee separations, including exit interviews. Identifies turnover trends.
Manages benefit questions and enrollments for employees.
Performs related duties as required.
Qualifications:
Bachelor’s Degree preferred, 8-10 years of experience in HR, Talent Relations/Management.