Arlo Washington DC, soon to be added to the Arlo Hotels portfolio is now seeking a dynamic Director of Housekeeping.
In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves and embrace it! Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"......
Arlo Washington D.C. will comprise 229,846 square feet, which includes the restoration and preservation of the original 42,942-square-foot, five-story building, The Harrison Apartment, D.C.’s oldest known surviving conventional apartment building that has stood since 1882. Arlo Hotels is adding 186,904 square feet of space to the property, where the sixth through 12th floors, the penthouse, four meeting rooms and an indoor and outdoor rooftop lounge and pool will be located. The hotel will also feature a restaurant and bar, a “Bodega” cafe and lounge, and an interior courtyard.
Ideal for leisure and business travelers, Arlo Washington D.C. is conveniently located four blocks from Washington, D.C.’s Union Station and less than a mile from the Walter E. Washington Convention Center. Situated in the city’s bustling Judiciary Square neighborhood, the 445-room hotel is close to globally recognized landmarks such as The Capitol and the Supreme Court Building, fine dining options and upscale shopping.
This position is responsible for the planning, organization, development and direction for the overall operation of the Housekeeping department. This role will focus on ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guest rooms; hallways, lobbies, public areas, rest areas, storage, work areas and hotel grounds meet and/or exceed Arlo standards.
Responsibilities And Authorities
Always treat guests with courtesy and respect in a variety of situations.
Display honesty & integrity.
Employs excellent employee relations and team building skills.
Maintain open communication with Housekeeping Managers and all other departments.
Adhere to hotel Health and Safety guidelines.
Conduct and participate in pre-shift meetings.
Work under pressure in a fast paced environment.
Report immediately any accident and/or incident which may occur while at work.
Ensure overall consistency and efficiency of the Housekeeping department.
Specific Duties
Supervises housekeeping staff: hiring, performance evaluations, training and development. With the assistance of People Services termination and coach and counseling.
Establishes and maintains cost control systems for staffing, inventories (linen, terry, OS&E and cleaning supplies).
Assists Director of Operations in the development of the department’s annual budget. Monitors performance against plan.
Enforces Policies and Procedures.
Schedules team members according to labor standards and forecasted business levels.
Prepares daily assignments for all housekeeping team members.
Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day in conjunction with supervisors.
Maintains a high level of cleanliness quality based on hotel objectives.
Manages the Lost & Found Program.
Ensures guest satisfaction; addresses guest issues and/or any correspondence.
Keeps control of daily financial reports; updates check books and balances profit and loss at the end of each month.
Controls costs, as well as labor costs, improving departmental revenues.
Orders and receives supplies, ensuring an adequate inventory level.
Conducts and monitors Housekeeping payroll.
Monitors labor and payroll costs.
Ensures all hotel housekeeping standards are trained to all housekeeping team members.
Coaches and develops team members when needed.
Maintains a deep cleaning program.
Conducts monthly departmental meetings.
Establishes a strong relationship with the Engineering Department for any repairs needed and preventive maintenance program.
Requirements
College Degree in Hospitality or related field preferred.
Three to five years of experience in Housekeeping Management capacity.
Ability to multi-task, work in fast paced environment and have a high level attention to detail.
Strong verbal and written communication skills.
Maintain positive and productive working relationships with other team members and departments.
Possess knowledge of opening and closing the house, inventory control, ordering supplies, payroll, scheduling and managing budgets. (add similar)
Physical Abilities:
Move, Lift, Carry, Push, Pull and Place objects weighing less than or equal to 15 pounds without assistance.
Reaching overhead and below with the knees, including bending, twisting, pulling and stooping
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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