Ensures company/franchise standards are maintained and performed daily.
Delegates authority, assigns responsibility and hold all department heads accountable.
Ensures proper training for each position, including safety and standard operating procedures
Monitors cost controls daily to maximize profits
Monitor Sales and Marketing to make certain outside sales calls, reports and files are maintained properly.
Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
Answers patrons' complaints and resolves problems to maintain Guest Satisfaction.
Completes weekly “one on ones” with department heads to instill goals and action plans.
Drive employee morale.
All other duties as assigned
Problem Solving - Resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional situations.
Dependability – Whatever it takes attitude. Available to work long shifts to reach goals.
Customer Service - Responds promptly to customer issues; Responds to requests for service and assistance.
Interpersonal - Maintains confidentiality.
Oral Communication - Responds well to questions; Demonstrates group presentation skills;
Team Work - Constantly building a positive team spirit.
Written Communication - Writes clearly and effectively; Able to read and interpret written information.
Delegation - Delegates work assignments; Provides recognition for results.
Managing People – Approachable and available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth.
Improves processes, products and services; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Knowledge - Understands business implications of decisions; Demonstrates knowledge of market and competition
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Organizational Support - Follows policies and procedures.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Initiative – Self starter and drives for success.
Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Quality - Looks for ways to improve and promote quality.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Food and Beverage Services
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