Director of Health Plan Implementations, Self-Funded Groups
Director of Health Plan Implementations, Self-Funded Groups
Personify Health
United States
See who Personify Health has hired for this role
Overview
Now is the time to join us!
We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Responsibilities
Who are you?
The Director of Implementation will oversee the new client implementation process and projects including, but not limited to, new client implementations, upsell implementation of new products and services for current clients, and necessary platform migrations. This role will focus on our Health Plan Administration (HPA) product and service suite of offerings.
Experience Working For Or With TPA's Highly Preferred.
In this role you will wear many hats, but your knowledge will be essential in the following:
Qualifications
What you bring to the Personify Health team:
In Order To Represent The Best Of What We Have To Offer You Come To Us With a Multitude Of Positive Attributes Including
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $125,000 annually. Note that salary may vary based on location, skills, and experience. This position is eligible for 15% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.
Now is the time to join us!
We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Responsibilities
Who are you?
The Director of Implementation will oversee the new client implementation process and projects including, but not limited to, new client implementations, upsell implementation of new products and services for current clients, and necessary platform migrations. This role will focus on our Health Plan Administration (HPA) product and service suite of offerings.
Experience Working For Or With TPA's Highly Preferred.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Lead the implementation project management team and client experience in the Health Plan Administration (HPA) product market space
- New client implementation
- Added product/services implementations
- Platform migrations (as needed)
- Special client-projects (as needed and approved)
- Manage the team of Managers, Specialists and Coordinators, including staffing needs assessment & planning, developing & measuring competencies, and opportunities for collective and individual professional development
- Facilitate continuous implementation service improvement with attention to developing efficiencies (via people, data, technology, or tooling) to support business goals
- Partner with Client Operations teams on timely project delivery by managing regular meeting series to coordinate on individual projects and overall needs
- Partner cross-functionally with primary internal stakeholders (Sales, Client Success, Client Operations teams) to maximize client satisfaction with implementation experience
- Review & approve contracts and performance guarantees related to implementation, as needed
- Be an expert in implementation of the HPA offerings
- Supporting sales and upsell discussions on an as-needed basis
- Voicing needs for delivery via Product, Technical Operations, Technical Professional Services, and/or Data & Analytics teams
- Develop & measure key performance indicators and metrics
- Develop & deliver business reporting related to implementation
- Serve on Client Solutions Leadership team
- Other duties as assigned
Qualifications
What you bring to the Personify Health team:
In Order To Represent The Best Of What We Have To Offer You Come To Us With a Multitude Of Positive Attributes Including
- Bachelor’s degree or comparable experience
- Minimum 7 years, with 10+ preferred, experience in managing client relationships, implementation project management, and/or quality service delivery, including any relevant combination
- Previous experience working in health plan insurance, benefits administration and/or Third Party Administrators very strongly preferred
- 3+ years of direct leadership and management of a team (direct reports)
- Previous experience working directly with clients or brokers strongly preferred
- Excellent customer management skills with ability to have a strong presence and be an authority figure
- Ability to work both independently and cross- functionally
- Ability to create and communicate a shared vision
- Ability to navigate change and lead change management strategy for team members
- Ability to foster accountability across team
- Impeccable organizational skills and detail orientation
- Outstanding interpersonal skills, including strong communication skills, both verbal and written
- Solid analytical and problem-solving skills
- A high level of professionalism and positive work behavior
- Ability to work effectively in a fast paced, high energy, team-oriented technological & service-driven environment
- Ability to multi-task and perform effectively under pressure
- Strong knowledge of MS Office suite
- Knowledge of Salesforce preferred
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $125,000 annually. Note that salary may vary based on location, skills, and experience. This position is eligible for 15% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Software Development, Wellness and Fitness Services, and Hospitals and Health Care
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