Director of Guest Experience

The minimum starting salary for this position is $60k/yr.

The Fort Worth Botanic Garden (FWBG) is a nonprofit organization dedicated to our Mission to explore the critically important world of plants, collaborate to discover the role they play in our cultural and natural environments, and engage people to conserve nature and improve the human experience. As part of the Botanic Garden Team, you will collaborate with and learn from other passionate individuals who enjoy a workplace immersed in the beauty of nature. Our employees enjoy a positive workplace culture that serves our community, brings joy to children and families, and demonstrates the core values of respect, integrity, collaboration, and enthusiasm in our day-to-day interactions with each other.

All full-time employees have access to outstanding medical benefits and exceptional paid time off and many positions are able to take advantage of scheduling flexibility and hybrid work options. FWBG gives employees many opportunities to actively participate in conversations and decisions that impact their jobs and work environment. In return, our employees are making it possible for us to expand our botanical research and biodiversity conservation programs, engage with a large and diverse audience, create exceptional gardens to inspire and serve our guests, and change lives through our education programs.

Our Guest Experience Team has a key role in influencing the guest experience and FWBG is seeking an experienced individual to help lead our team as the Director of Guest Experience. The right candidate will share our values, be dedicated to the support of our mission, and want to help us achieve our vision of being renowned globally and treasured locally for exceptional and influential research, horticulture, and education.

The Director of Guest Experience will help ensure our guests enjoy positive experiences with our staff by providing exceptional administrative, managerial, and guest service support. The Director will collaborate with the Senior Director on effective budget management, revenue generation and tracking, guest and event systems maintenance, recruitment, and department communications. This role is also responsible for obtaining and distributing information; coordinating department policy compliance, programs, and projects; and ensuring all activities are cost-effective and conducted efficiently to set the tone of our visitor’s experience as positive, explorative, and interactive.

Success in this position will require excellent administrative skills, the ability to learn quickly, and a strong desire to engage with guests and colleagues in a friendly and positive manner with attention to efficiently meeting needs and solving problems. A willingness to develop your skills, knowledge, and contribute your wisdom, and ideas to enhance our team’s performance will ensure you achieve a sense of satisfaction in this important role.

Key Qualifications to be considered for the Director of Guest Experience Position

• High level oral and written communication skills to liaison between FWBG and external suppliers and vendors, to provide excellent customer service through heavy telephone and in-person interactions, and successfully establish and maintain effective working relationships with management and staff.
• Experience responding effectively to requests for information from employees and the general public and performing follow-up research in a timely manner to retrieve answers and supporting information.
• Fiscal administrative skills including supply requisitions, purchase orders, budget development and management, data and information compiling and reporting, and financial data analysis to improve profitability.
• Experience providing executive administrative support including travel arrangements, expense reports, clerical duties, data entry, processing documentation, monitoring contracts, supporting payroll activities, and ensuring accurate payment schedules.
• Skilled at managing and developing employees, identifying and meeting training needs, coordinating schedules, resolving conflicts, enforcing policy compliance, and recruiting.
  
  

Required Education And Experience

• Associate degree from an accredited college with major course work in Business Management, Public Administration, Business Administration or related field, or four years of clerical, administrative, and management experience.
• Proficiency with computers and learning, using, and maintaining software systems and programs with specific experience with customer service/retail/event management/payroll software Altru, XtruLink, Swipetrack, and Paycom or similar systems.
• Education in the principles and practices of business administration, human resources, and budget preparation with experience in budgeting and forecasts.
• Knowledge of the primary operational characteristics, services, and activities of a nonprofit, garden, or similar operation to FWBG, including administrative, financial, guest experience, and HR functions, and familiarity with pertinent Federal, State, Non-Profit, and local laws, codes, and regulations.
• Knowledge of the principles and procedures of record management and experience with capital purchasing policies and procedures, and contract management and compliance.
• Problem-solving, planning, and organizational skills with ability to manage time and prioritize work.
• Analytical thinking skills with attention to detail with the ability to research and gather data on complex issues and read, interpret, and analyze complex reports.
  
  

Visit FWBG's Careers Page at https://fwbg.org/about-us/careers/and click the link to view current job openings. Apply online by answering screening questions and completing the application. Applicants who do not fully complete the application process will not be considered. Review of completed applications will begin immediately and continue until the position is filled.

Candidates invited to final interviews must provide three professional references and contact information to verify work history. The successful candidate will receive a written offer and be required to submit personal information for consumer credit, motor vehicle, and criminal background checks. The anticipated start date is approximately July 15. Successful candidate will be contacted with start date once reference checks and background checks are successfully passed.