Director of Growth

Voted St. Louis Best Places to Work in 2016, 2018, 2020, 2021, 2022, and 2023!

Over the last 7 years, Hoffmann has grown from a small family business of 50 employees to a 400+ member multi-market organization with significant aspirations for further growth. We recognize the quality of our people enables this growth and now is your chance to join our team.

Director of Growth

Hoffmann Brothers is a leading Home Service Provider in both St Louis & Nashville. We are dedicated to delivering top-notch services and products to our clients. With a focus on Improving Lives in Every Home, we pride ourselves on our innovative solutions, commitment to excellence, & passion for driving growth in our industry.

We are seeking a dynamic and results-driven Director of Growth to lead our company’s expansion efforts. The Director of Growth will be responsible for developing and executing strategies to drive customer acquisition, retention & revenue growth across all channels but most importantly through our Membership program. This role will collaborate closely with cross-functional stakeholders to develop and execute comprehensive strategies regarding the membership program’s current state, value proposition, membership benefits, onboarding, retention initiatives & more.  

Responsibilities:

• Strategic Planning: Develop & implement comprehensive growth strategies that align with the company’s objectives and market opportunities.
• Customer Acquisition: Lead initiatives & partner with the Director of Marketing to acquire new customers through targeted marketing campaigns, partnerships, and other growth channels.
• Retention & Engagement: Develop programs and initiatives to increase customer retention and engagement, including loyalty programs, personalized communications, and customer feedback mechanisms.
• Solution Driven: Monitor & analyze data analytics and performance metrics to track progress, identify areas for improvement, and optimize growth initiatives.
• Ownership: Work closely with marketing, sales, field operations leaders and other teams to align growth initiatives & retention efforts with overall business objectives.
• People Focused: Build and lead a high performing growth team, providing mentorship, guidance, and support to team members.

Qualifications:

• Bachelor’s degree in business, marketing, communications, or related field. MBA or Advanced degree preferred.
• Proven track record of success in driving growth for a high-growth company or start up.
• Strong strategic thinking & analytical skills, with the ability to translate data insights into actionable growth strategies.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Ability to thrive in a fast past, dynamic environment and adapt to changing priorities.
• Passion for delivering exceptional customer experiences and fostering a culture of customer satisfaction & loyalty.