Director of Global People Operations

NetEase, Inc. is a global powerhouse on the Internet and video game industry, with a market capitalization of $57+B. We excel in various domains, including internet services, online gaming, e-commerce, and more. Our standout titles like 'Fantasy Westward Journey' and 'Justice' have captivated millions of players worldwide. In addition to gaming, we explore ventures in e-commerce, music streaming, online education, AI, and VR.

As we continue our rapid global expansion, we're looking for a leader to scale our people operations, ensuring a balance of visionary forward-thinking practices with practical, user-centric programs and processes across the candidate and employee experience.

Key Responsibilities:

• Shape and define the overall People Operations team strategy and operating model - you will have the opportunity to define the strategy and operating model for the team, which will include People Services, Global People and our Contingent Workforce Program.
• Drive process design and implementation - you will design and implement low defect-rate, technology-enabled processes that drive efficiency for the People team as well as our employees.
• Ensure processes are anchored on user-centered design principles, ensuring the most simple, consistent, and continuously improving experience for our employees.
• Collaborate with stakeholders across the People team, as well as cross-functional partners in Legal, Finance, Accounting and IT to ensure a comprehensive, business-centric, and legally compliant approach to People processes across the globe.
• Lead cross functional projects aimed at improving operational efficiencies and enhancing the candidate and employee experience across key user journeys.
• Partner with the People Analytics team to unlock data insights and apply data throughout our operations to drive decision-making and efficiency.
• Partner with the People Systems team to enable thoughtful tooling that leverages the latest AI technology capabilities, to drive self-service and automation while keeping user-centered design as a priority.
• Lead, coach, and partner with your team to achieve this vision, while continuously contributing to each team member's career journey.
  
  

Qualifications:

• 15+ years of experience leading People Operations in a fast-paced, dynamic environment; tech company experience highly desired
• Experience building and scaling teams
• Strong leadership and people management experience
• Thrive in a company culture that anchors on employee experience and a high level of service
• Demonstrated project management skills and a track record of success in bringing highly complex, cross-functional projects to completion
• Ability to influence stakeholders and build relationships at all levels of the organization
• Ability to work hands-on and willingness to roll up your sleeves to get things done
• Strong problem solving and critical thinking skills while exercising sound judgment
• Excellent verbal, written and interpersonal communication skills required
  
  

Compensation Range: $175,000 - $260,000 US Premium location

Commitment to Equal Opportunity:

NetEase is an Equal Opportunity Employer committed to diversity in its workforce. We consider all qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other protected characteristic under applicable law. We also comply with applicable federal, state, and local laws regarding applicants with criminal histories. If you require reasonable accommodation due to a disability during any part of the application process, please email accommodations[at]NetEase.com.

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