A new social home for OKC, Citizen House is a celebration of artful environments and creative thinking, with distinct culinary offerings, dynamic events and elevated spaces designed to gather and play, connect and unite. Here, meaningful relationships are forged, and culture is created.
Job Summary:
The Food & Beverage Director sets and achieves the highest standards in all areas of Food & Beverage and Private Events operations including the Team Member experience, Guest experience and financial results. He/she oversees training and development of all FOH restaurant team members and leads the way in providing exceptional food in a safe, clean and inviting atmosphere.
Responsibilities:
Direct and oversee all F&B operations including outlets and private events.
Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
Develop and implement menus, beverage lists, and pricing strategies.
Manage inventory, control costs, and minimize waste.
Set budgets and financial targets for the department.
Monitor and control expenses and ensure adherence to budgetary guidelines.
Analyze financial reports and make strategic decisions to improve profitability.
Set performance standards and conduct performance evaluations.
Ensure excellent customer service and guest satisfaction.
Address customer concerns and resolve issues promptly.
Develop and implement strategies to enhance the guest experience.
Collaborate with the sales and marketing teams to promote F&B offerings.
Develop promotional strategies and special events to drive revenue.
Monitor industry trends and competitor activities.
Maintain high standards of food quality, hygiene, and cleanliness.
Ensure compliance with local, state, and federal regulations.
Develop long-term goals and objectives for the department.
Identify opportunities for growth and improvement.
Implement strategies to achieve financial and operational targets.
Build and maintain relationships with suppliers, vendors, and contractors.
Negotiate contracts and agreements to ensure cost-effective purchasing.
Motivate, inspire, and constantly challenge the team to achieve at their highest level. Recognize and reward excellent performance. Quickly improve, or remove, low performers through coaching and documentation.
Maintain restaurant cleanliness in accordance with company standards. Assure sanitation standards are maintained in accordance with OSHA regulations and local health and safety codes. Participate in daily safety and cleanliness inspections. Assign cleaning tasks to Associates during slow periods. Reports all maintenance requests in a timely manner.
Ensure restaurant equipment is properly maintained and safely operated. Ensure that safety and security standards are emphasized and adhered to, and that Associates are trained in appropriate responses to unsafe situations.
Maintain a positive working relationship with Executive Chef and Kitchen staff.
Additional tasks and responsibilities may be assigned at the discretion of the property General Manager.
Perform other duties as assigned.
Requirements:
Proven experience as a Food and Beverage Director or similar role in the hospitality industry.
In-depth knowledge of F&B industry trends and best practices.
Strong leadership, organizational, and interpersonal skills.
Excellent communication and customer service skills.
Ability to manage a diverse team and work under pressure.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Knowledge, Skills, and Abilities:
Reading, writing and oral proficiency in English language.
Ability to supervise many employees in high volume environment.
Ability to analyze and solve problems.
Ability to adapt to change, new situations, changes in staffing and procedures.
Ability to organize and prioritize under pressure in a fast-paced environment.
Knowledge of basic sanitation.
Knowledge of computer operations and ordering procedures.
Outgoing, sociable and well spoken.
Ability to communicate effectively with guests, co-workers, and supervisors.
Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.
Dedication and commitment to excellent customer service.
Physical Abilities:
1. Ability for long periods of time without sitting; walks fast paced during shifts; bends, reaches and stoops
2. Lift/carry 10 lbs or less constantly; lift/carry 11-20 lbs frequently; lift/carry 21-50 lbs occasionally; lift/carry 51-100 lbs rarely.
Employment type
Full-time
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