Director of Enrollment

Director of Enrollment (Remote Team) - Miami, FL

Location Requirement: This position must be based in either Atlanta, GA, or Miami, Delray, or Orlando, FL.

The Director of Enrollment is responsible for overseeing a remote team of admissions representatives, ensuring effective management of leads, campaigns, and enrollment processes. This role requires a dynamic leader who can monitor employee performance, manage team activities, and collaborate with the marketing team to optimize enrollment strategies.

Monitor Employee Performance:

• Check in with remote admissions staff via video calls or messaging platforms.
• Review daily reports and metrics to ensure goals are being met.
• Provide immediate feedback and support as needed.

Team Management:

• Manage the distribution of new leads to admissions representatives.
• Monitor the activity of admissions representatives.
• Oversee Speed to Lead processes.
• Address any issues with lead quality or volume.
• Ensure clear communication of admissions policies and procedures.
• Update Verity systems with new data.
• Ensure data integrity and accuracy.
• Conduct virtual team meetings to review performance, address issues, and share updates.
• Provide training and development sessions for admissions staff.
• Review weekly performance reports and KPIs for each team member.
• Identify trends and areas for improvement.
• Hold daily meetings with Admissions Representatives.
• Hold weekly stitch-in meetings with respective campus staff (online & ground campuses).

Campaign Management:

• Collaborate with the marketing team to review and refine ongoing campaigns.
• Adjust strategies based on performance data and feedback.
• Prepare for upcoming marketing campaigns in collaboration with the marketing team.
• Review the performance of past campaigns and apply learnings to future efforts.

Enrollment Management:

• Review the admissions pipeline to ensure steady progress and identify trends.
• Identify and address any bottlenecks in the process.
• Analyze monthly performance data to evaluate the effectiveness of admissions strategies.
• Prepare detailed reports highlighting successes, challenges, and areas for improvement.

Staff Performance Reviews:

• Conduct one-on-one performance reviews with admissions staff.
• Set goals and development plans for each team member.

Reporting:

• Prepare and present monthly and end-of-term reports to senior management, highlighting key metrics and performance outcomes.

www.excelonassociates.com

#excelonassociates

Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.