Director of Diplomatic Sales

Park Hyatt New York is seeking a seasoned sales professional with specialized experience in diplomatic sales.

The Director of Diplomatic Sales is a fully competent individual who has experience in selling and managing diplomatic transient and group sales. This position requires an expert in building and maintaining long term relationships with governments, missions and diplomats from around the world. This candidate will work with customers to align their preferences with brand needs and actively qualify each business opportunity to maximize revenues and drive customer loyalty. Both prospecting for new accounts and current account development is necessary for this role. The Director of Diplomatic Sales will be responsible for driving revenue by proving thoughtful proposals to inquiries, negotiating contractual terms, developing and executing a SMART plan, hosting hotel tours, networking, client entertainment, organizing and attending client events, tradeshows and meeting with clients to discuss the needs/details of the event. Travel is required, including one to two extensive trips to the Middle East.

This position is responsible for driving customer loyalty by delivering service excellence throughout each customer experience. The Director of Diplomatic Sales is highly involved with planning and servicing while guests are in house. The Director of Diplomatic Sales will process business correspondence and create contracts and other related booking documentation as required for groups. This person will work closely with the Reservations Team for individual reservations.

This position requires excellent customer service and communication skills. A self-starter, strategic mindset and dynamic thinker is necessary.

• Minimum of 8 years prior diplomatic sales experience is required; will not consider applicants without diplomatic sales experience
• An expert in understanding and working with diplomatic business
• Has strong established relationships with key contacts in the diplomatic market
• Upscale or luxury hotel experience is preferred
• Exceptional prospecting, negotiation, and relationship building skills
• Strong revenue management skills to create financially sound group and transient proposals
• Competitive spirit with the ability to work in a fast paced environment and a strong desire to exceed revenue goals/expectations.
• Excellent customer service skills; demonstrates a positive attitude and is hospitable. Creative, genuine, transparent, service driven and passionate about exceeding guest expectations.
• Responds to all issues (internal and external) in a positive manner and takes action to resolve.
• Excellent communication skills, both verbal and written.
• Must have excellent organizational and interpersonal skills, the ability to multitask and strong attention to detail
• A strategic and dynamic thinker
• Must be proficient in general computer skills
• Bachelor’s degree in Hospitality or Business Management is preferred
• Multilingual preferred
• Arabic speaking preferred
• Ability to organize and participate in client entertainment
• Ability to travel domestically and internationally for tradeshows, conferences, and development; One to two extensive yearly trips to the Middle East required

We offer competitive salary, medical, dental, and life insurance, short term and long-term disability, 401(k), and travel benefits. The salary range for this this position is $120,000 - $140,000.

Position is eligible for a yearly bonus. This is the pay range for this position at Park Hyatt New York reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors including experience, and education.