Director of Digital Merchandising

We are searching for our next new "Bullionaire!" This new role, the Director of Digital Merchandising will be responsible for driving and executing all aspects of product performance and experience through data, technology and operations for JM Bullion and its subsidiary's sites.

Who We Are:

JM Bullion, Inc (JMB) is a leading e-commerce retailer providing investors and collectors access to a broad array of precious metal products. JMB operates seven separately branded, company-owned websites targeting specific niches within the market. In March 2021, JMB became a wholly owned subsidiary of A-Mark Precious Metals (NASDAQ:AMRK), a precious metals wholesaler. A-Mark’s global customer base spans sovereign and private mints, manufacturers and fabricators, refiners, dealers, financial institutions, industrial users, investors, collectors, e-commerce and other retail companies. Most importantly, we take care of our people. For nine years in a row, JMB has received recognition as a Great Place to Work in the US!

What you’ll do:

This is a full-time role, based in Dallas, TX. This position will lead a team of 7-10 individuals with varying roles to drive merchandising execution ranging from menu and search optimization, photography and image quality, copywriting and product specifications to drive optimal performance and customer experience. The role extends to all product lines and websites. Reporting directly to the Vice President of Merchandising & Purchasing, this role is critical to driving growth and customer lifetime value. Some of the essential duties will include:

• Leads all efforts to utilize technology to drive product performance and conversion
• Leads team responsible for all aspects of content creation, publishing of items and customer facing merchandising strategy.
• Drive content creation prioritization and execution to manage continual additions to assortment (PIM)
• Manages digital asset strategy, workload and image quality (DAM)
• Ensures customer facing copy created by copywriting team is accurate, provides insights to customers and consistency in experience
• Performs regular competitive assessments to identify areas of improvement and opportunities to capture market share
• Weekly monitoring/reporting of item/category performance and actions to adapt to customer click behavior
• Institutes test and learn approach (a/b testing) to best inform impacts of changes/enhancements
• Partners with Purchasing & Marketing organizations to ensure alignment of vision and execution
• Performs Ad Hoc analysis to identify areas of opportunity.
• Recommends solutions and implements processes/tools to achieve desired results
• Manage and improve operational processes, policies, and systems in support of the organization’s mission and to improve efficiency and quality

What you need:

• At least 5 years of digital merchandising experience in a retail environment
• Bachelors degree in Digital Merchandising, Economics, Business or equivalent required.
• MBA or other post graduate degree is desirable.
• Strong business acumen to identify areas of opportunity and drive for results in a fast-paced environment
• Demonstrated leadership in managing people and projects
• Strong analytical skills and demonstrated experience in driving performance
• Product information management (PIM) and digital asset management (DAM) experience
• Excellent computer skills with proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio)
• Excellent communication skills, both verbal and written
• A demonstrated commitment to high professional ethical standards and a diverse workplace

What you'll get:

• Competitive base and bonus compensation
• Monthly team events and happy hours
• Hybrid work environment & modern standing desks at the office
• Free food. LOTS of it! (snacks, drinks, cold brew, and weekly lunches)
• All the insurance you need: Medical, Dental, Vision, Life, Pet, Disability, Critical Illness
• Medical, Dental, Vision Insurance are all 75% subsidized
• FSA & HSA (tax shielded saving accounts for Healthcare, Dependent, or Commuter expenses)
• 401k with a 6% match
• 10 paid Holidays and 3+ weeks PTO
• Most importantly, you'll become part of a winning eCommerce team named a DFW "Great Place to Work" 9 years in a row!