💸Competitive Salary: Base ($150,000-$175,000) + 25% Performance Bonus
This organisation are helping healthcare providers (health systems, post-acute providers and case managers) upgrade their referral management and improve patient outcomes by connecting providers, partners, and payers in a seamless digital platform.
They are looking for a talented individual to support and strengthen strategic partnerships with some of the largest health systems and post-acute providers in the US. This role will report to the SVP Client Success.
Some existing clients include - Virginia Hospital Center Health System, UCLA Health, ProHealth care, Penn Medicine and many more.
Responsibilities:
Implement post-sales implementation processes and tools across health systems with a focus on scalability; drive adoption and ensure retention of clients.
Own value creation for an assigned book of hospitals, health systems and post-acute care providers, measured through Client Retention and Revenue Growth (Upsells).
Develop strategic relationships with health system stakeholders to ensure trust and collaboration.
Establish credibility and trust with health system executives, mid-level managers and frontline staff.
Collect and analyze data to guide client satisfaction strategies
Partner cross-functionally with leaders (sales, product, technology) to drive innovation and value for clients – including product innovation and feature rollouts.
Travel to meet with clients, as necessary. (40%)
Requirements:
Be a self-starter, start-up experience is required.
10+ years of proven experience in customer success, management consulting or account management.
Working knowledge of utilization reveiw workflows.
Must have experience providing client consultation to C-Level Executives at Hospitals or Health Systems.
Experience delivery in a fast-paced and dynamic working environment. Start-up experience is preferred.
Ability to tell a compelling data-driven story with supporting analytics.
Strong attention to detail – you’ll have complete ownership of your accounts and measure their success. Being detail oriented, thorough, creative and analytical will be crucial to success.
Ability to tell a compelling story via SQL, Excel and Powerpoint.
🌎 US based (fully remote) 40% travel
📧 Interested in applying? Please click on the ‘Easy Apply’ button or for a confidential chat - oliver.hill@storm3.com
⚡ Storm3 is a HealthTech recruitment firm with clients across London, Europe and North America. To discuss open opportunities or career options, please visit our website www.storm3.com and follow the Storm3 Linked In page for the latest jobs and intel
Seniority level
Director
Employment type
Full-time
Job function
Customer Service, Business Development, and Sales
Industries
Technology, Information and Internet, Mental Health Care, and Hospitals and Health Care
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