Director of Customer Success
Director of Customer Success
Signify Technology
New York, United States
See who Signify Technology has hired for this role
DIRECTOR OF CUSTOMER SUCCESS - FINANCIAL SERVICES
New York- Hybrid
The Company: My client offers financial information services. The Company offers credit market data, analytical tools and risk services.
The Role: The Director of Customer Success will manage a team of 8 customer success professionals, who expertly blend relationship management, training and education with in-depth functional and product knowledge to support successful renewals and upsell growth potential.
Reporting to the Global Head of Customer Success, you will also be a passionate leader and a able to implement process, policies and expectations within this growing team
MUST HAVE REQUIREMENTS:
- 5+ years of previous client facing experience
- Minimum 3 years of experience in leading and coaching a team of customer success professionals
- 3 yrs+ experience of setting and managing KPIs and growth plans for team members
- Knowledge and experience within financial services
- Proven track record of managing a book of business
- Ability to collaborate with operational and commercial teams internally
- Excellent listening, presentation and communication skills
- Ability to navigate complex customer and stakeholder environments
- Well organized and self-motivated
- Customer first mindset and a love for engaging with people
- Prior experience with salesforce or other CRM
- Excellent verbal and written communication skills
- Ability to prioritize workload
PLEASE ONLY APPLY IF YOU MEET ALL THE REQUIREMENTS!
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Seniority level
Director -
Employment type
Full-time -
Job function
Sales, Customer Service, and Other -
Industries
IT Services and IT Consulting and Financial Services
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