Director of Contact Center Operations

Analyte Health's mission is to provide easy, accessible and affordable online health care services for everyone. Everything we do focuses on helping our patients become healthier and happier. We have easy-to-use online platforms that provide fast, convenient, private and cost-effective clinical services anytime, anywhere. Our trained health counselors will guide our patients every step of the way while our physicians are ready to deliver treatment. We provide innovative health care services through the elegant mixture of technology, science and patient-centric care that gets our patients back on the path towards wellness.

For more information, please visit our website www.analytehealth.com.

We are seeking a highly motivated Director of Contact Center Operations to join our team. The ideal candidate will have strong leadership skills, a people-focused mindset, and will be responsible for the strategic planning and execution of all Call Center operations.

Duties And Responsibilities

• Provide mentoring, supervision and oversight to the contact center
• Work closely with the CEO and the management team to understand strategic priorities and to identify and create plans to achieve business goals
• Continued use of best practices and metrics to obtain desired results
• Provide oversight and systems thinking to the development and refinement of internal management systems, controls, policies, and procedures to ensure compliance with all applicable contract and legal requirements
• Create an environment that supports employee satisfaction, improved service and quality.
• Initiate a strategic process that addresses continuous measurable improvement
• Establish a plan to address productivity, operational performance, staff retention and satisfaction
• Lead staff, manager, and special project meetings as needed
• Hold monthly company town hall meetings
  
  

Requirements

• Must have an in-person college degree
• Must be able to work remotely
• 2-4 years of experience managing a call center
• Six Sigma, PMP, etc is a plus!
• Demonstrate a high level of visionary leadership, balanced judgment, and disciplined execution
• Strong analytical, innovative and critical thinking skills
• Collaborative and inclusive leadership style, open to feedback and considering new ideas and approaches
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
  
  

Benefits

• Competitive Pay
• Paid Time Off
• Paid Holidays
• Company-sponsored health insurance in addition to Dental, Vision and other ancillary benefits.
• 401(k)
• Maternity, Paternity & Bereavement benefits
• Relaxed "Tech Focused" Environment
• Wonderful Coworkers