Director of Clinical Services

At VGM, we live by a common set of values that we call our power of one principles. We give our employees the resources they need and the pride of employee ownership, backed by our culture of collaboration and diverse thought, to continue innovating and advancing our services – if you want to be empowered to make a difference, you will love it here.

HOMELINK, a division within VGM Group's family of businesses, is an innovative national provider of integrated specialty services for the healthcare and workers' compensation industries. We provide a comprehensive offering of ancillary care products and services, including advanced clinical programs. As a privately held, employee-owned company, HOMELINK team members are committed to delivering high-quality service from referral to resolution. To learn more about VGM HOMELINK, visit our website at www.vgmhomelink.com.

The Director of Clinical Services provides leadership and direction for the execution of clinical services and goals that align with HOMELINK’s mission and strategic plan. In this role, you will establish appropriate levels of care, and provide strategic direction and oversight to all clinical services. Planning, organizing, implementing, and evaluating outcomes of clinical services and strategic plans are key responsibilities of the Director of Clinical Services.

Reports to: Senior Vice President (SVP) of Operations within VGM HOMELINK

Hours: Full-Time, Monday – Friday, 8-5, occasional off-hours when job duties require

Working Location: Waterloo, IA or surrounding area preferred – hybrid or remote opportunities possible (if remote, on-site work is expected at least monthly)

Key Responsibilities/Duties

• Provide direction for clinical services, including development of department goals to help ensure excellence in service delivery
• Develop, update, improve, implement, and report on clinical processes
• Champion high standards of patient care by implementing strategies and plans aligned with strategic goals and advising personnel on clinical service matters
• Research, implement, review, and advise all aspects of clinical care and case management to align with evidence-based best practices, and comply with all applicable legal, ethical, and regulatory standards
• Meet with Clinical Team’s leaders and staff on a regular basis
• Provide guidance to Senior Leadership and Management for all HOMELINK clinical and non-clinical service offerings
• Present and/or attend outside meetings and conferences on behalf of the company with outside stakeholders, customers, and prospective customers
• Collaborate with HOMELINK's Quality Management team to monitor quality of clinical teams
• Assist with responding to Requests for Proposal (RFP) opportunities
• Organize and conduct 3-5 clinical-related internal educational sessions a year
• Respond and take appropriate action to client, provider, and patient complaints
• Integrate and maintain standard policies and procedures leading towards accomplishment of the HOMELINK’s Mission
• Attend management and standing committee meetings, and participates in projects as assigned
• Oversee and develop the clinical services team by providing recognition and motivation of the department’s management and staff while also performing personnel management
• Create a solid base of clinical leadership (i.e., knowledge, skills, and abilities) preparing staff for future and progressive management roles
• Additional duties as assigned by HOMELINK senior leadership

Position Qualifications

Experience / Education

• A Master of Physical Therapy, Master of Science in Physical Therapy, or Doctor of Physical Therapy (PT) strongly preferred
• Proven experience working as a physical therapist strongly preferred
• Minimum of five years of successful management experience in a health care related business preferred
• Minimum of five years of managed care experience in medical management activities, including Utilization Management, Case Management, and/or Quality Improvement preferred
• Managed Medicaid/Medicare experience preferred
• Compliance with continuing education per Company, regulatory, contractual, and accreditation requirements

Skills and Competencies

• Ability to work closely with physicians and other health care professionals, hospitals, post-acute facilities (e.g., home health agencies, etc.), and durable medical equipment providers
• Current knowledge of utilization management, quality improvement, and care coordination processes
• Advanced analytical skills to organize, plan, and coordinate clinical services
• Strong interpersonal skills to interact with a wide variety of individuals, and handle delicate, sensitive, and/or complex and confidential situations
• Comfortable operating in a collaborative, shared leadership environment
• Ability to think tactically and identify significant success factors
• Demonstrated ability to lead, delegate, communicate, problem solve, and work effectively with people
• Excellent organizational skills and ability to manage multiple priorities
• Works collaboratively with management and staff
• Knowledge of applicable state and federal laws and regulations
• Skilled at establishing and maintaining positive and effective work relationships with staff, providers, clients, and patients
• Proficient in the use of computer (Microsoft Office Products) and business software programs
• Excellent verbal and written communication skills
• Maintains confidentiality and complies with the Health Insurance Portability and Accountability Act (HIPAA)

Physical Requirements

• Sitting at desk, standing, and walking in office and throughout facility
• Operation of office machinery and equipment
• Visual abilities to include reading, distance vision, and peripheral vision
• Regular overnight travel is necessary to engage outside stakeholders, customers, and prospective customers and be a representative of HOMELINK at industry events, etc.

At VGM, you’ll enjoy:

• Company Ownership: VGM is 100% employee-owned, meaning employees can earn an annual gift of VGM stock equaling a portion of what you make.
• Fantastic Benefits: 401k and ROTH 401k with up to 3% company match, Health Benefits, HSA options - single to family, Dental, Vision, Short and Long-Term Disability, Term Life and Voluntary Life Insurance and a physician network where you reside.
• Casual Dress: VGM has a casual work environment, we call it dress for your day.
• Involvement: Ability to participate in Employee Get Connected Groups, (VGM Young Professionals, Garden Club, Women in Leadership) Volunteering, Companywide celebrations, and more.
• Work-life Balance: Paid Holidays with the Holiday of your Choice benefit, Paid maternity and Paternity leave, Foster and Adoption Assistance.
• Health and Wellness: Free Walk-in Clinic to all employees & family members regardless of carrying VGM Insurance and 24/7 on-site fitness center and free fitness classes* [All in Waterloo]

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.