Director of Client Success

About the job

This is a remote position.

Note: This is a fully remote role with client and internal travel required as needed

About Company:

Our client's company was founded with a client-centric philosophy in an industry where service is often overlooked. Our mission is to be the preferred partner of local advertisers and agencies, creating and managing successful paid digital media campaigns for local, state, regional and national brands in nearly every B2C and B2B vertical and industry. Our campaigns reach customers on digital devices such as smartphones, tablets, computers and digital TV.

We are guided by our core values and we center them in the hiring process and our workday to build teams that exemplify Positive Attitude, Caring, Contribution, Communication, and Trust.

Why Us?

We are a close-knit team of highly experienced marketing and digital media professionals who care about their clients, their business, and their media campaigns. Our client-first philosophy sets us apart, with a 90% client satisfaction rating and equally impressive client retention to prove it. We are growing quickly, ranking on 2022 and 2023 Inc 5000’s Fasting Growing Companies in America list, showcasing the success of our marketing strategy and employee additions, winning in a time of change.

The Opportunity:

The Director of Client Success is responsible for hunting new territory and developing new business. This is a critical and highly visible position that is integral to growing revenue and maintaining client relationships. The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success.

Responsibilities:

• Curate and maintain a solid pipeline of active and pending business
• Source and identify potential customers through networking initiatives, cold-calling, and email communications
• Work cross-functionally with support teams to prepare and deliver sales presentations to potential and existing customers
• Prepare regular sales reports as well as territory plans
• Resolve customer complaints in a timely and professional manner to maintain customer loyalty.
• Expanding industry knowledge by attending educational workshops and reading professional publications.
• Established ability to maintain long term client relationships.
• Responsible for receiving customer referrals and client testimonials.
• Maintain an accurate and up to date CRM system at all times.
• Performs other duties as assigned

Requirements

• 5+ years of experience in sales within the advertising industry
• Digital Media experience is highly preferred
• Demonstrate exceptional organizational, problem solving, and customer service skills
• Excellent internal communication within all departments
• Possess and demonstrate the company Core Values
• Proven track record of achieving (or exceeding!) sales quotas
• Ability to travel for client and internal meetings as need

Benefits

• We are a remote and flexible workplace (yay no commuting).
• Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more….
• Company paid Short Term Disability.
• 401k Retirement plan with company match.
• Coffee Tuesdays/ Hub Hangouts.
• Reimbursement of Home Office Expenses.
• A generous number of Holidays, PTO, and summer Fridays.

We’re proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy, national origin or ancestry, ethnicity, age, family status, marital status, veteran or military status, the presence of a medical condition or physical or mental disability, height, weight, misdemeanor arrest record, genetic information, citizenship, hair, or any other characteristic protected by applicable law, and encourage all applicants to apply.