Director of Account Management

At INGENIOUS.BUILD, we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish, both internally and with other project participants.

Joining INGENIOUS.BUILD means embarking on an incredible journey to create the first cloud application for managing the entire lifecycle of a real estate construction project. You'll be building what some consider the holy grail of construction project management. It's a big, bold, and audacious endeavor, and if you have what it takes, you'll play a direct role in its development.

And if you've got what it takes, you'll be directly involved in its development. The rest, as they say, will be history...

About the role:

As a Director of Account Management, you will be responsible for leading, motivating, and developing our team of Account Managers. The ideal candidate is highly driven and results-oriented, with strong construction industry experience and deep experience in solution software, especially in expanding existing clients across a multi-application platform.

The successful applicant will be able to recognize new opportunities, spot potential challenges, and generate innovative solutions while working with the leadership team.

In this position, you will:

• Collaborate with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD
• Build and maintain strong relationships with our clients in the industry, serving as their primary point of contact for product-related queries, concerns, and support.
• Following internal processes to improve Customer's Health, Increase retention, and Risk Mitigation
• Conducting periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD
• Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers
• Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services
• Bridging the gap between sales, product, and customer support, collaboratively focusing on building customer loyalty to reduce churn
  
  

Skills and Experience needed:

• 3+ years of experience in a startup environment in a customer-facing role
• Experience working with complex, technical, multi-geographical customers
• Strong leadership, organizational & communication skills
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
• Working knowledge of construction processes and challenges
  
  

We're fired up to learn more about you to see how you can help us on our mission!

We genuinely look forward to receiving your application after submitting your information a member from the Recruitment Team will reach out accordingly.