Director of Account Management

Disrupt B2B Payments: Lead Customer Success at a Hyper-Growth Fintech

Do you crave building something revolutionary? Do you thrive in a fast-paced, customer-obsessed environment?

Our client, a DOMINANT FORCE in AP Payments as a Service, is on a mission to completely change the game. We're talking embedded B2B payments, streamlining processes, and putting finance leaders back in control. Imagine a world where finance leaders just decide what to pay, and our innovative software handles the how and when.

They're seeking a strong customer-centric, entrepreneurial Account Management Director to lead their explosive growth and customer experience strategy.

Here's where YOU come in: Account Management Director.

You'll be the spearhead of our customer experience, leading the charge to build unshakeable relationships and drive explosive growth. Think strategic mastermind who champions a customer-first culture across the entire organization.

Ready to ditch the status quo?

Here's what you'll conquer:

• Building and leading high-performing Account Management teams.
• Crafting exceptional customer experiences that drive loyalty and revenue.
• Becoming an evangelist for our groundbreaking solutions and industry best practices.
• Bridging the gap between customers and internal teams, ensuring seamless communication.
• Developing rock-solid processes that guarantee consistent customer satisfaction.
• Collaborating with Sales and Marketing for flawless customer onboarding.

Ready to take your career to the next level? They are looking for a seasoned professional with:

• 10+ years of experience in Finance, Sales, Operations, Marketing, or Customer Success
• Deep understanding of AP metrics and industry knowledge
• Proven track record of building and leading high-performing teams
• Customer-centric mindset and entrepreneurial spirit
• 5+ years of experience in a startup environment
• Strong process improvement and communication skills
• Strong organizational, effectiveness and efficiency ways of working, proficient in Microsoft Office Suite

Stand out Bonus points if you:

• Possess the winning combination: Deep start-up experience + Experience with AP as a service + Strong Post-Sale Experience.
• Have strong leadership in account management post-sales - think strengthening and expanding the client relationship.
• Thrive in the exhilarating world of startups.
• Possess an unstoppable entrepreneurial spirit.
• Have a proven track record of exceeding revenue goals.
• Lead teams with a laser focus on continuous improvement.

Benefits & Experience:

• A fast-paced, dynamic environment with seasoned leaders at your side.
• The chance to work with cutting-edge technologies and make a REAL difference.
• A fun and engaging working environment
• The opportunity to own equity in a game-changing company.
• Comprehensive health benefits and an unlimited vacation policy (because they trust you).

Quick question:

Ready to join the B2B payments revolution? Apply now!