Director Of Account Management

Eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.With two years of refining our technology alongside esteemed clients such as Walmart, Lego and Mattel, Eko has earned trust for delivering exceptional product visuals that enhance the e-commerce journey and drive sales.

As we embark on our next phase of expansion, we are seeking visionary leaders who thrive in dynamic, "figure-it-out-as-we-go" environments and are eager to grow with us.

This role marks a pivotal opportunity to join us as the inaugural Director of Account Management, shaping our playbook for the future. If you are an experienced manager who values autonomy and enjoys the excitement of building something from the ground up, or if you aspire to master direct-to-consumer strategies and envision launching your own online venture one day, this position could be your ideal fit.

Learn more about eko at eko.com .

Key Responsibilities:

• Lead and manage the Account Management team, providing guidance, support, and development opportunities.
• Handle day-to-day communication with clients, ensuring their needs are met promptly and efficiently.
• Drive upselling opportunities by demonstrating our value proposition and optimizing services to meet client goals.
• Identify bottlenecks and define internal and cross company processes that are related to account management.
• Work closely with internal teams, including sales, marketing, data and product development, to align efforts and achieve common goals.
  
  

Qualifications:

• 5+ years of experience in account management, client services, or a related role.
• Proven experience in a leadership or management position.
• Big Advantage- previous experience with e-commerce companies.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Strong communication and interpersonal skills, building and maintaining relationships with clients and internal teams.
• Data-driven mindset with experience in using data to inform decisions and strategies.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
  
  

More About us:

• At Eko, we're hiring people, not just skills. If you possess some of the qualities we're looking for but not all, and still feel you're a great fit, we encourage you to apply. At eko, we believe in a creative approach to everything, no matter what role we’re in. We believe in meaningful choice, both at work and in life, and know our workplace only gets better when people can bring their whole selves to the office. We have offices in NYC, TLV, and AI-powered Robotic studio in Bentonville. We’re software developers and spray paint artists, poets and producers, fantasy sports fans and financial whizzes, chess-heads and UXperts, pop culture nerds and product managers, data wizards and yoga instructors. We’re passionate about art, entertainment, technology and everything in between. It’s our unique mix of talents and passions that puts us at the forefront of interactive video. We have as many stories as we do people, and we can’t wait to hear yours.
  
  

Benefits:

• Stock options
• Hybrid model
• 401K
• Unlimited PTO
• Premium health insurance
• Mental Health and Wellness Resources