Director, Network Services

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

The Director of Network Services will be responsible for providing strategic direction and leadership to the existing Network Services Team. This role demands an experienced Network Services expert with a proven track record in managing network support teams within a Managed Services Provider (MSP) environment. In this client facing role, you will possess the vision and ambition necessary to lead a world-class support unit with a particular focus on scalable network management, automation, governance, and continuous improvement.

This is a hybrid role within a commutable distance to any ECI office (London, Manchester, NY, Stamford, Chicago, or Boston).

What you will do:

• Develop and implement a comprehensive strategy to enhance the delivery of global network services.
• Provide leadership and direction to the Network Services Team with one direct report and 30 indirect reports based in the UK, India, Hong Kong, Philippines, US and Portugal.
• Drive the adoption of best practices and innovative solutions to deliver exceptional network support services.
• Foster a culture of continuous improvement, customer service excellence, and team engagement.
• Collaborate with senior management to align network services with the overall business objectives.
• Evaluate and optimize current processes and systems to improve efficiency and service quality.
• Engage with clients to understand their needs and ensure the team meets or exceeds service expectations.
• Lead the team in staying current with industry trends, technologies, and best practices.
• Mentor and develop team members, ensuring a high level of technical competence and professional growth.

Who you are:

• BA/BS degree in business or related field and/or equivalent experience
• 10+ years of experience in network management
• MSP experience with a strong sense of customer service and priority
• Experience with Solar winds, Palo Alto, Fortinet, ConnectWise, Logic Monitor, MCM, Panorama or similar tools.
• Relevant industry certifications, e.g., CCNP, CCIE or CISSP are highly desirable, but not required.
• Demonstrated experience in leading network support teams.
• Strong strategic thinking, planning, and execution skills.
• Exceptional leadership and people management abilities.
• Excellent communication, negotiation, and stakeholder management skills.
• May require occasional international travel to India and/or NY and flexibility in working hours to meet business needs.

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation and rewards package! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!

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