Integrated Medical Services (IMS)

Director IT Service Ops

Integrated Medical Services (IMS) Phoenix, AZ
Integrated Medical Services (IMS)

Director IT Service Ops

Integrated Medical Services (IMS) Phoenix, AZ
2 weeks ago 62 applicants

See who Integrated Medical Services (IMS) has hired for this role

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Oversee IT operations and supervise systems and IT staff
  • Deploy strategy as it relates to the organization's IT infrastructure (computer and information systems, security, communication systems)
  • Implement the direction for the strategic development and support for the respective programs/applications
  • Communicate and assess needs and implementation of strategies to link practice guidelines to practice-based electronic medical records systems, including recommendations on future direction for health care informatics within the organization
  • Ensure smooth delivery and operation of IT services by monitoring systems performance
  • Develop and communicate processes and standards for selection, implementation, and support systems
  • Provide strategic oversight of the IT/EHR support team who manage and implement the day-to-day tracking of area specific content and integrated development of project milestones in every phase
  • Ensures quality and timeliness of final deliverable achieved by the department
  • Maintain ongoing communications and collaboration with the providers, CIO, CEO and operational leaders within IMS including timeline, sequencing, and operational readiness approach
  • Manage relationships with vendor resources for their respective programs/applications
  • Manage EHR/PM system upgrades and hotfixes
  • Oversee Interface management
  • Data base build, modification, and management
  • Ongoing build and customization
  • Drive EHR-related best practice project management methodologies for EHR adoption
  • Perform specialized, integrated, information system analysis, design, test for implementation(s)
  • Complete system design for implementation and optimization of EHR modules
  • Supports go-live, ongoing maintenance and enhancements
  • MIPS/ MACRA/ Meaningful Use data quality and yearly attestation
  • Analyze data within the EMR to assist staff and providers in UDS, HEDIS, PCMH, and other compliance programs and standards
  • Manage and maintain all third-party applications (ex. Dragon, Lab interfaces, EDI services etc.)
  • Create, utilize and implement customized training curriculum to train and instruct the physician’s office staff on the use the features of the electronic practice management and electronic medical records software effectively
  • Supports integration and architecture requirements for affiliated medical health information exchange (HIE)

Nonessential Functions

  • Provide leadership, support and management for team leads and project resources
  • Identify and foster talent in all team members Attend and actively participate in inter and intra departmental meetings, as requested
  • Knowledge on how to customize EHR templates and create documents with document builder software
  • Extensive knowledge on medical record, HIPAA, and security laws
  • Creating and managing provider, technician and nursing schedule
  • Constant analysis of schedule productivity Directly and remotely support the physicians and physician office staff in the use of the software
  • Perform other duties as assigned Hours may vary and be outside of normal office hours depending on business needs

Minimum Job Requirements

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
  • 8+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects
  • Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunication systems
  • Knowledge of practice management and training development
  • Experience in staff training and development; implementing or training in practice management systems, desired
  • Strong background in various physician practice management systems
  • Excellent computer skills in a Microsoft Windows environment
  • Citrix, MS Exchange, and knowledge of IT hardware required
  • Athena experience preferred
  • Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
  • Excellent leadership and decision-making skills
  • Strong knowledge of project management principals

  • Seniority level

    Director

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Hospitals and Health Care

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