Director, Internal & External Communications

Our client, a NYC mid-sized agency is hiring a Director, Internal and External Communications to support their B2B business.

Hybrid/Remote

About the Job

This mid-sized Agency blends strategic communication, creative direction, and innovative technology to help brands navigate the complexities of today's market. Our team is committed to driving impactful results for our clients by leveraging our deep industry expertise and forward-thinking approach. We are a remote agency with a New York office available for employees in the tri-state area.

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Job Description

The Director, Client Services (Internal and External), will be responsible for leading and managing client relationships, ensuring exceptional service delivery, and driving strategic initiatives that align with our clients' business objectives – either internally or externally. This role requires a proactive leader with a strong background in client management, strategic planning, and team leadership. The Director will work closely with cross-functional teams to deliver high-quality solutions that meet and exceed client expectations. They will be responsible for leading accounts in both external and/or internal communications, ensuring a cohesive and consistent message across all platforms for our clients.

The Director, Client Services should be comfortable working with individuals from the C-suite to specialists. The Director, Client Services will have the opportunity to work across integrated accounts, encompassing branding, marketing, video production, and website development

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Responsibilities

1. External Communications

• Develop and maintain strong, long-term relationships with clients, serving as the primary point of contact for all communications needs.
• Craft and implement comprehensive communication strategies that enhance clients’ brand reputation and effectively convey their messages to diverse audiences.
• Ensure consistent and clear messaging across all communication channels, including press releases, internal platforms, social media, and more.
• Understand clients' business goals, challenges, and needs to provide strategic guidance and innovative solutions.
• Regularly communicate with clients to ensure satisfaction and identify growth opportunities. ‍

2. Internal Communications

• Advise clients on best practices for internal communications to enhance employee engagement and foster a positive corporate culture.
• Develop internal communication materials such as newsletters, announcements, intranet content, and more.
• Ensure alignment between internal and external communications to maintain a cohesive brand narrative. ‍

3.Strategic Planning and Execution

• Lead the development and implementation of strategic plans that align with clients' objectives.
• Oversee the execution of campaigns, ensuring they are on time, within budget, and meet quality standards.
• Analyze campaign performance and provide actionable insights for continuous improvement.
• Prepare and manage crisis communications needs. ‍

4. Team Leadership and Development

• Manage and mentor a team of account managers and client service professionals.
• Foster a collaborative and high-performance culture within the team.
• Provide regular feedback, performance evaluations, and professional development opportunities.

5. Business Development

• Identify and pursue new business opportunities with existing and potential clients.
• Participate in pitches and presentations to secure new accounts.
• Develop and implement strategies to expand the agency's client portfolio.

6. Operational Excellence

• Ensure efficient and effective internal processes for client service delivery.
• Collaborate with other departments to ensure seamless integration of services.
• Monitor project budgets, timelines, and resources to optimize profitability.

7. Industry Knowledge and Innovation

• Stay abreast of industry trends, emerging technologies, and best practices in corporate communications.
• Advocate for the adoption of innovative solutions to enhance client services.
• Represent the agency at industry events and conferences.

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Required Skills / Experience

Qualifications

• 7+ years of experience in corporate communications, including both external and internal communications, within an agency setting.
• Proven record of accomplishment of successfully managing large, complex client accounts.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker with strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Knowledge in B2B, ESG, DEI, and manufacturing is a plus.
• Bachelor's degree in communications, Public Relations, Marketing, Business Administration, or a related field.
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Salary Range

• $115,000 - $135,000

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