Director Information Technology Operations

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OUR MISSION

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are searching for a Director IT Operations, Helpdesk expert to join our team. Our ideal team member is a dynamic leader who can build out processes for overseeing the maintenance of our systems and services.

• Oversee the maintenance of endpoint devices/ systems and services (e.g., network security, End User Computing etc.) and evaluate them according to established goals.
• Improve Employee experience by improving New Hire Onboarding Process, improving IT Ops processes, lead the established HW Refresh program.
• Manage IT equipment/ infrastructure/ network required for office facilities.
• Help maintain ISO 27001 and SOC 1 and 2 certifications.
• Drive IT Application Rationalization and build/ support IT Data warehouse.
• Support multiple SaaS applications like Jira/ Confluence, ZenDesk, SFDC, Workday etc.
• Work with other leaders and executives devise and establish IT policies and systems to support the implementation of strategies set by upper management.
• Analyze the business requirements of all departments to determine their technology needs.
• Purchase efficient and cost-effective technological equipment and software.
• Ensure IT operations are well-resourced and staffed.
• Secure data and IT systems against loss, attack, or risks.
• Meeting the company’s IT requirements within budget.
• Oversee technical projects to ensure they are aligned with organizational goals.
• Communicate effectively with external and internal vendors and advisors.
• Make innovative and effective system and technology investment decisions.
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Identify the need for upgrades, configurations or new systems and report to upper management.
• Assist in building relationships with vendors and creating cost-efficient contracts.

YOUR EXPERIENCE

• Proven hands-on experience as IT manager/ director or similar role.
• Experience in analysis, implementation and evaluation of IT systems and their specifications.
• Sound understanding of computer systems (hardware/software), networks etc.
• Outstanding communication abilities
• Experience with LLMs/ Generative AI in Helpdesk automation is a plus
• BSc/BA in computer science, engineering or relevant field.
• ITIL, PMP or any information security certifications a big plus.

Please note that this position is hybrid and the ability to commute to our Frisco, Texas office is a must.