Senior Manager, GTM Systems

About Chargebee:

Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.

Job Intro:

Chargebee provides a global subscription management platform voted the #1 Finance Product 2021 by G2 Crowd for its fast time-to-value, high scalability and compliance, and exceptional customer service. Chargebee’s recent acquisitions enables our customers to take advantage of a Revenue Growth Management suite to power their entire customer lifecycles. Innovative D2C and B2B subscription leaders, including Freshly, ClickFunnels, KeepTruckin, and Vital Proteins (Nestle).

The newly created Global Business Technology (GBT) team at Chargebee will be at the forefront of all major Chargebee growth and strategic initiatives. As such, we are looking to staff the team with the top talent at the organization.

We are seeking a Senior Manager, GTM Systems, reporting to the SVP, Global Business Technology, that will be a hands-on lead by example type leader in the newly formed GBT - GTM Systems team. The Solution Architect will be responsible for architecting and leading the design and development and re-implementation of Chargebee’s GTM systems for the company to allow for future scalability, growth and standardization.

What you will be doing:

• Deep knowledge of the features and capabilities of the GTM Systems develop innovative solution utilizing mostly out of the box functionality
• Develop strong relationships with the product lines and in cooperation with the Delivery Management teams to identify and promote features needed in the core product
• Establish and foster strong relationships with key business stakeholders
• Create Fit-Gap matrixes and process alignments documentation to ensure solution meets requirements and product functionality
• Develop and design of requirements for the GTM Systems in consultation with involved internal departments and subsidiaries and other Global Business Technology teams such as CRM, PMO, Financial Systems, Data Integrations and Custom Development
• Formulation of technical requirements and concepts for the further development of technical requirements for the GTM Systems
• Coordination and control of internal departments *Finance, Sales, RevOps, CS) and external service providers in regard to GTM Systems
• Hands on configuration of the GTM Systems - Salesforce and Salesforce ecosystem and managing the implementation throughout the implementation lifecycle
• Work closely with the Implementation project Manager, Solution Implementation analysts, data and other implementation team members to ensure the implementation is completed per the agreed upon design.

Qualifications:

• 5-7 years experience in delivering technical architectures and implementation services for GTM Systems systems such as Salesforce, Marketo, 6sense, Chillipiper, Mulesoft , Salesloft that are robust, maintainable and scalable
• Ability to work in fast paced environment & keep pace with the business offering, technical innovation and market driven initiatives
• Strong requirements, design, documentation skills
• Strong verbal and written communication and ability to facilitate discussions and decision making
• Good experience of requirements, dev and PM tools
• Good understanding of overall Software Development/Implementation Lifecycle (SDLC) processes, tools and technologies (including development tools, testing tools, configuration management and release management tools)
• Strong knowledge of standards and specifications

Benefits:

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

• Uncapped Leave Policy
• Annual 2-week block leave
• 4% 401k Match
• Multiple medical plans designed to fit you and your family’s needs

We are Globally Local

With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.