Director Global Training Strategy

Title: Director Global Training Strategy

Position Type: Long-term contract

Location: Can sit remotely anywhere in the US. Must be available during EST hours

Job Overview:

The Client Company is seeking a dynamic and experienced Director of Training Strategy to develop and lead a training program for a global e-commerce transformation. As a member of the Digital Technology & Experience team, this role is pivotal in ensuring the successful adoption of new tools and processes across both digital and commercial organizations. The ideal candidate will possess a strategic mindset, exceptional leadership skills, and a strong background in training program development and implementation.

Key Responsibilities

Develop Training Strategy:

1. Design and implement a comprehensive training strategy with detailed training plans, materials, and resources tailored to various employee roles and levels of technical proficiency.
2. Identify training needs and develop programs to address gaps in skills and knowledge.

Training Program Development, Management, and Implementation:

1. Lead the creation of training materials, including (but not limited to) workshops, webinars, videos, and reference materials to support ongoing learning and development.
2. Ensure training content is relevant, engaging, and up to date with the latest tools and processes.
3. Collaborate with senior leadership to align training initiatives with business objectives.
4. Manage training logistics, including scheduling, resource management, delivery requirements, pre- and post-training communications, etc.
5. Develop Train-the-Trainer programs, and (as needed) facilitate training sessions to ensure effective knowledge transfer and engagement.

Stakeholder Engagement:

1. Work closely with cross-functional teams, including product, engineering, operations, HR, and commercial brand and e-commerce teams, to ensure cohesive training efforts.
2. Communicate effectively with global stakeholders to ensure training programs meet diverse cultural and regional needs.

Measurement and Evaluation:

1. Develop metrics to assess the effectiveness of training programs and make data-driven improvements.
2. Conduct regular evaluations and report on training outcomes to senior leadership.

Change Management:

1. Support change management initiatives by communicating the benefits of new tools and processes while addressing employee concerns and resistance.
2. Collaborate closely with program management and change management team members to facilitate smooth transitions.

Qualifications:

• Bachelor’s degree in Business, Information Technology, Education, Human Resources, or a related field; Master’s degree preferred.
• Proven experience in leading large-scale training programs, ideally in the context of a company-wide digital transformation, within matrixed organizations. Preferably the experience is in a global setting. Experience from a top-tier consulting firm is a plus.
• Deep knowledge of e-commerce platforms, digital technology, and industry best practices. Ideal if the candidate has direct experience developing training for enterprise PIM systems. Self-starter with strong initiative, energy, independence, accountability, and attention to detail, who proactively identifies opportunities, confidently navigates ambiguity, and translates strategy, challenges, and emerging priorities into action.
• Creative problem-solver, with a track record of developing training programs and content that maximize reach and effectiveness with less-than-ideal resources.
• Excellent and persuasive written and oral communication skills, including the ability to craft compelling content, tailor messages by audience, and facilitate in virtual and live environments.
• Deadline-oriented, with the ability to manage multiple moving parts, successfully prioritize and handle multiple tasks, and be flexible in a fast-changing environment.
• Ability to navigate and influence a complex global organizational structure, develop rapport and relationships with colleagues globally, and manage multiple stakeholder groups.
• Proficiency in using training management systems and e-learning platforms.